Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Ford of Galesburg

Galesburg, IL

Overview
Employees
Reviews
Vehicles
4.5
824 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service. From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
Contact Dealership

2201 W Main St

Galesburg, IL

61401

Directions

By Type

Showing 824 reviews

March 24, 2022

Like I said before, I did not like being degraded by the service manager, and then getting charged for parts I didn’t okay to put on. They tried to make it up to me. But I think it was because they felt gui More

by notfourever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Report | Print
Mar 26, 2022 -

notfourever responded

I did not get a follow up to my last response I sent in. I was just checking in. I didn’t know if that was because Ford of Galesburg felt guilty for their actions or just stop caring. Either way, it would be nice to hear a follow up to my concerns. Thanks in advance, Brian Tucker.

Mar 27, 2022 -

Ford of Galesburg responded

Hi Again, Brian - We did receive your last review. I am sorry again that you still feel unsatisfied with your services with us. To answer your question, yes, the staff member you spoke to was included in a discussion regarding your interactions. I feel we evaluated the situation and handled it appropriately. Our service manager did hang up on you after multiple attempts at explaining this all to you, as we also respect our employees well-being and do not tolerate them to be abused verbally / cursed at. I understand your frustration and confusion regarding your service visit, the repairs needed were taken care of. The first visit, multiple issues were diagnosed & repaired. After the vehicle left, another issue was noticed by you. The first few visits back, we were unable to duplicate / witness that particular issue. This is common with intermittent issues that don't pull lights / codes. In some cases, we cannot diagnose an issue fully UNLESS we are able to duplicate it. Fortunately, on the last visit we were able to duplicate that issue and diagnose it properly. The vehicle You were given a loaner free of charge, as well as brand new wiper blades that you did need, not out of guilt, but for courtesy from us to you. I feel that I can say with the utmost confidence that we have tried to make this right for you to the best of our abilities. If there's anything else you feel that we should do, please feel free to reach out to me personally. Thank you & Take Care.

Mar 27, 2022 -

notfourever responded

Thanks for the response. If your service manager is saying he was abused or cursed out, he is flat out lying to you. That never happened!! He was the one to raise his voice to me and get demeaning. I wish there was a way to pull up phone records to prove it. I loved to prove my case. You can also not do work on a person’s car without that person’s authorization. Plus, why did they not believe me when I told them I had problems? They should have kept it until they found it. It took until that poor young kid was to scared to drive it another foot and had to be picked up on the side of the road for anything to get done. And anyone to be taken serious. I could have been seriously hurt on the highway going to or from work. Or worse. How does that make you feel ? Please don’t try and turn this around. This has been a very bad experience. Have a great day.

Mar 27, 2022 -

notfourever responded

P. S. It is also hard to reach out to you personally like you said, when you didn’t leave your name, or number. I guess I wouldn’t either after all this. Have a great day. Brian Tucker.

March 23, 2022

Had a good experience this time around. Though the repair was very expensive, it was completed in a timely fashion. More

by geturner67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chae Bern
Report | Print
Mar 23, 2022 -

Ford of Galesburg responded

Thank you so much for the great review & your business. We are more than happy to help! Chae

March 20, 2022

The salespeople and service garage staff were cordial and helpful. I will definitely consider ford of Galesburg for any future purchases More

by bduckwiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the above, don’t remember his name
Report | Print
Mar 21, 2022 -

Ford of Galesburg responded

Thank you for the kind words & your business! We appreciate you!

March 20, 2022

From Oklahoma they got us in out on a Saturday when was in a bind were nice people that work there More

by Tjlovell1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chae Bern
Report | Print
Mar 21, 2022 -

Ford of Galesburg responded

I am so happy we were able to help! It was great to meet both of you & we enjoyed hearing that Oklahoma accent! Have a great rest of your weekend!

March 20, 2022

They have had my car since October 2021 I went in for a battery they told me my tcm was bad for motor company sent one they said it was defective they sent another one then it was another problem, then ano More

by Bjcarney06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodvold, Mike Ruark
Report | Print
Mar 20, 2022 -

Bjcarney06 responded

I want my car back in the same condition that you received it!

March 20, 2022

My truck is still not fixed and leaking antifreeze and my wipers still are not working correctly. More

by ADAMWOODSIDE81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodvold, Chae Bern
Report | Print
March 20, 2022

Bad Management very slow at a lot thing there and terrible service not the place too go!! More

by Kevin smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Stacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Stull, Gary Vail Sr., Stephanie Sloan, David Rodvold, Mike Ruark, Chae Bern
Report | Print
March 15, 2022

Ford of Galesburg is awesome! Kyle Kelly and Doug Miner made sure that this was by far and hands down my best car buying experience ever. Kyle was able to ensure that the vehicle More

by RandyD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Kelly, Debbie Barker, Doug Miner, Kyle Kelley
Report | Print
Mar 16, 2022 -

Ford of Galesburg responded

Thank you Randy for your kind words!! We are so happy you had such a great experience!

March 10, 2022

My appointment last week was right on schedule, everyone was very friendly and efficient. I had the Works and was very pleased with the service. More

by edawjn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rodvold, Mike Ruark
Report | Print
Mar 10, 2022 -

Ford of Galesburg responded

Thank you so glad that your experience was friendly and efficient!! We look forward to helping you with all of your automotive needs now and in the future.

March 10, 2022

Did not listen to the problem I was having and failed to fix anything but still charged $152. I would rate this as very poor service! More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know names
Report | Print
1
...
33
34
35
...
83