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Ford of Galesburg
Galesburg, IL
823 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service.
From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 823 reviews
May 03, 2023
This was my first experience with body shop. Dave made it so easy got appraisal and apparently. When I dropped car off was given a ride home. When I picked car up it was pouring down rain Dave dr Dave made it so easy got appraisal and apparently. When I dropped car off was given a ride home. When I picked car up it was pouring down rain Dave drove my car inside so I wouldn't have to go out in rain. Now this is customer service. My car looked great! Thank you to everyone in body shop More
by GLENDA_ADEANE
Verified CustomerEmployees Worked With
DAVID SILL
May 03, 2023
Wanted new tires put on. They broke my tire pressure monitor system in one of my tires. Upon checking out they tell me this in a “yea, that happens sometimes” kind of way. Th They broke my tire pressure monitor system in one of my tires. Upon checking out they tell me this in a “yea, that happens sometimes” kind of way. They made no offer to repair or replace even though I came in without any such issue. They left my tire pressures all different from 31 all the way up to 42psi and said they just couldn’t reset the computer. That’s just lazy. By the time I got home I knew I couldn’t trust Ford of Galesburg with working on my vehicle anymore. Very disappointed in the service they provided here. More
by Disappointed
Employees Worked With
Not doing that. Not bad people. Just bad service.
April 22, 2023
1 Very very poor. I had my truck towed there. It's a 2010 ford f150. They wouldnt even look at it. They said they worked on it before for the previous owner. They tell I had my truck towed there. It's a 2010 ford f150. They wouldnt even look at it. They said they worked on it before for the previous owner. They tell me the truck can not be fixed because they no longer make a wireharness that it needs. They made some kind of homemade wire harness for previous owner and now the truck is screwed up because of it. Now I bought a junk truck that they wont even try to look at the problem they made. I think that is very poor service to tell a customer that sorry you have a junk truck that we cant do anymore with it. THEY DIDNT EVEN BRING IT INSIDE THE BUILDING TO LOOK AT IT. So they have no idea whats going on with it. More
by toddj5064@gmail.com
Employees Worked With
Sam the mechanic
April 20, 2023
The finance person is way to slick! I will do cash business from now on! I will do cash business from now on! More
by medic467
Employees Worked With
April 14, 2023
Great service department, great staff and love that they will pick up a vehicle for service appointments. will pick up a vehicle for service appointments. More
by rschultz2
Employees Worked With
Other Employees :
David Rodvold, Michelle Standard, Lisa Brill
April 12, 2023
Friendly service Dept. They do a pick up which saves me time. Always call if they recommend extras during oil change. Amazing service! They do a pick up which saves me time. Always call if they recommend extras during oil change. Amazing service! More
by steckwendi
Employees Worked With
Other Employees :
David Rodvold, Michelle Standard, Lisa Brill
April 07, 2023
I had taken my f150 to another ford dealer to repair a turn signal issue twice and was told they could not find anything wrong. Galesburg ford corrected the issue on my visit and it has been working corre turn signal issue twice and was told they could not find anything wrong. Galesburg ford corrected the issue on my visit and it has been working correctly ever since!!! More
by Jeff
Employees Worked With
Service Department
April 07, 2023
This dealership has always been able to take care of us, and we’ve been very happy with the service. Everything is done in a timely manner. and we’ve been very happy with the service. Everything is done in a timely manner. More
by RODT01
Employees Worked With
David Rodvold, Michelle Standard
