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Ford of Galesburg

Galesburg, IL

Overview
Employees
Reviews
Vehicles
4.5
823 Reviews
Ford of Galesburg is your trusted Ford dealership serving drivers in the Galesburg, Monmouth, Knoxville and Henderson, Illinois, region—but do you know why our loyal customers keep coming back for our services? The reason is short and sweet—our incredibly accommodating customer service. From beginning to end, we are dedicated to providing exceptional service and to being an integral part of our community. We do this with our extensive inventory of new Ford models, streamlined financing options, and expert auto service. This ensures that no matter where you’re at during your automotive journey, you’ll have a team of friendly professionals by your side.
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2201 W Main St

Galesburg, IL

61401

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Showing 823 reviews

July 05, 2023

was done in a appropriate time manner. Pleasant personal. Could use a handicap parking. thank you More

by JMWOODS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don’t know names
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Jul 06, 2023 -

Ford of Galesburg responded

Thank you for your feedback we will look into to a dedicated handicap parking space for service.

July 03, 2023

They came and picked up my car, and brought it back when they changed the oil for free! You can’t ask for more than that! More

by ellensmith1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Ford of Galesburg responded

Happy to hear that you had a great experience. We appreciate your kind words and your business.

June 30, 2023

Very clean very polite in every department that we had to deal with will go back More

by ptansey1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Sloan, DAVID SPARKS
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Aug 18, 2023 -

Ford of Galesburg responded

Thank you for taking the time to let us know

Aug 19, 2023 -

ptansey1988 responded

Everytime I have had to go to Ford of Galesburg or call them about something they have always been more then polite and considerate of my needs. I will go back again.

June 27, 2023

Customer Service was very courteous. They explained the answers to all of my questions to my satisfaction. I will be using them again More

by dolson1031
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Standard
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Aug 18, 2023 -

Ford of Galesburg responded

Thank you

June 25, 2023

I purchased a used car from them out of state. Great transaction and very easy to work with. More

by brock.anderson
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephanie Sloan, Doug Miner
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Aug 18, 2023 -

Ford of Galesburg responded

Thank you

June 23, 2023

Great service, warranty recall performed in a timely manner. Next up, oil change with Ford pass points. More

by Robin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michelle Standard
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Aug 18, 2023 -

Ford of Galesburg responded

Thank you

June 16, 2023

We’ve had good luck with Ford of Galesburg ! ! Free oil change for Seniors is a great service to the elders of our community !!!🥇👌 More

by jane_johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Standard, DAVID SILL, Lisa Brill
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June 14, 2023

Very friendly. Kept me posted on their progress during the oil change even though they were a lil backed up. More

by roynpint76
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I Lisa brill, Lisa Brill
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June 11, 2023

Don’t understand why you let Lisa go , she was a great service advisor , Don’t understand your thought processes More

by ran7676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Brill
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Jun 12, 2023 -

Ford of Galesburg responded

Lisa was not let go. Lisa decided to choose a different path of employment. We tried to get her to stay but her and her husband were going to do a joint adventure away from the car business. I am sure you will have wonderful experiences with Michelle and Ryan going forward.

June 10, 2023

Great experience. They take really good care of me each time I get my truck serviced. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Standard, DAVID SILL, Lisa Brill
Report | Print
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