Ford of Franklin - Service Center

Marie in Service was terrific, as was Mitch on my follow up visit. She got me in and out efficiently and was professional throughout my visit for service. Mitch picked up my car at my home a and delivere up visit. She got me in and out efficiently and was professional throughout my visit for service. Mitch picked up my car at my home a and delivered it back to me after work was completed. More

Worked with Chris Eisenhauer in Service. Purposely sought out Chris from past issues. Have older Thunderbird and wanted to make sure I dealt with a service advisor who was familiar with the car and made sure out Chris from past issues. Have older Thunderbird and wanted to make sure I dealt with a service advisor who was familiar with the car and made sure he would have a tech that had experience with it. Answered all questions and addressed all my concerns. More

Great service!! Charles took great care of me and figured out my electrical problem which ended up being a simple battery issue. Would highly recommend!! out my electrical problem which ended up being a simple battery issue. Would highly recommend!! More

Awesome job and complete done earlier than I expected. Even came and picked up at the rental car office. Car wash my car when I returned to pick it up. Even came and picked up at the rental car office. Car wash my car when I returned to pick it up. More

Allen and the team at Ford are always knowledgeable and helpful when I come in for service. I look forward to continuing to use them for all of our auto needs. helpful when I come in for service. I look forward to continuing to use them for all of our auto needs. More

The staff was friendly and fast! I would come here anytime I’m in the area. Top notch and excellent service! Thank you for being so kind and so helpful! anytime I’m in the area. Top notch and excellent service! Thank you for being so kind and so helpful! More

Surprisingly excellent customer service from Chris C. Went out of his way to make the experience smooth. Only reason not 5 stars is that the automated appointment scheduling service sent me an email wi Went out of his way to make the experience smooth. Only reason not 5 stars is that the automated appointment scheduling service sent me an email with a different time than what was agreed upon. Fortunately, Chris was accommodating to the discrepancy. More

This is my favorite dealership by far!!They go the extra This is my favorite dealership by far!! They go the extra mile to make sure you’re taken care of. From sales to service, I’ve been extremely satisfie This is my favorite dealership by far!! They go the extra mile to make sure you’re taken care of. From sales to service, I’ve been extremely satisfied. More

Marie was very friendly, kept me updated on progress and was very informative on pricing . and very helpful. a a a a a a a was very informative on pricing . and very helpful. a a a a a a a More

Great service, and fast! Made an appt and was done in-an hour in quick lane. Eaitibg area was very clean and hospitable as well hour in quick lane. Eaitibg area was very clean and hospitable as well More