Ford of Franklin - Service Center

Franklin Ford has been a pleasure to deal with. Thank you service team! Always doing their best to serve their customers needs. Hopefully, everyone gets the kind service we have received from them. service team! Always doing their best to serve their customers needs. Hopefully, everyone gets the kind service we have received from them. More

Excellent customer service f150 needed a follow up warranty check which was provided at no charge I arrived early for my appointment and was finished and leaving the dealership within 10 minutes—and warranty check which was provided at no charge I arrived early for my appointment and was finished and leaving the dealership within 10 minutes—and the service manager recommended several lunch locations for us in Franklin I will be back More

Great customer service by Chris Simpson at Ford Lincoln of Franklin in TN. Chris diagnosed my issue quickly. He got to work early which helped protect my vehicle from further rain damage. of Franklin in TN. Chris diagnosed my issue quickly. He got to work early which helped protect my vehicle from further rain damage. More

Professional, welcoming (my first service appointment in Tennessee.) Service was prompt, service rep informative, patient, efficient / kept me apprised of timing during appt., organized. Thanks! Tennessee.) Service was prompt, service rep informative, patient, efficient / kept me apprised of timing during appt., organized. Thanks! More

Excellent service as always !!!Friendly, knowledgeable Excellent service as always !!! Friendly, knowledgeable staff and service technicians. Always get my truck serviced at Ford of Franklin, easy to get Excellent service as always !!! Friendly, knowledgeable staff and service technicians. Always get my truck serviced at Ford of Franklin, easy to get an appointment and prompt in doing the service..., More

Completing my car in a rather timely manner despite an overnight fire destroying their air compressors. Tanner listened to my concerns about waiting on the oil change and driving the vehicle out of town. overnight fire destroying their air compressors. Tanner listened to my concerns about waiting on the oil change and driving the vehicle out of town. He was quick to find out information and assist me with moving forward with getting the car service done. Tanner was very friendly and a great communicator. More

UPDATE: The GM rectified the situation and did what was right to make sure my Raptor was taken care of. I dropped it off and they repaired it within a few days. Thank you for providing excellent customer s right to make sure my Raptor was taken care of. I dropped it off and they repaired it within a few days. Thank you for providing excellent customer service! I purchased a 2018 Ford Raptor for $68,000 along with the Platinum warranty from your dealership 5 months ago. Your sales associated Ray Taylor assured me that if I purchased your additional warranty that if anything broke on the vehicle, your dealership would absolutely cover anything and everything with the vehicle, no exceptions. Now the sunroof will not open and there is water leaking on the driver seat floor, out of nowhere (ie, this happened on its own; no accident or inflicted damage). I took my Raptor to your service center feeling confident that everything would be repaired because of the extra money I spent on your warranty. Now the service center is telling me I have to pay out of pocket for the repair because the additional Platinum warranty I purchased will not cover it. Your sales associate lied to me about the warranty coverage. I am asking you to please repair my vehicle as your sales associate promised me that if anything broke on my $68,000 car, you would cover it. Please help me resolve this situation. I will happily edit this post once my situation has been resolved. Thank you. More