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Ford of Franklin - Service Center

Franklin, TN

4.4
355 Reviews
Call Service Center (615) 645-3607

355 Reviews of Ford of Franklin - Service Center

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November 07, 2013

I was so upset that I had an accident in my car because I had only 4000 miles on it and just had purchased it new about 5 months ago. Thru Hyundai, I was so blesssed because they use Ford Collision in Fra More

by choatefl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Mechanical Rep. & Krista Way, Body Shop Office Manager
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Nov 09, 2013 -

Ford of Franklin responded

This is so great to hear about our body shop! Getting into an accident is always scary and stressful. It sounds like Krista and Mike made this as smooth and comforting as possible! Wishing you the best of luck, and please keep in touch!

October 01, 2013

I have an obvious issue with my F150. Coolant is streaming out of hole in a coolant tube on the intake manifold. Service lane person at Ford Lincoln of Franklin wanted $100 to provide repair quote. More

by donttry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
First woman in service lane
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Oct 29, 2013 -

Ford of Franklin responded

Hi there, My name is Kenzie, I am the Internet Sales Manager with Ford Lincoln of Franklin. I'm sorry to hear about your experience with our service department. After receiving your review, I tried to do a little bit of investigative work as to what went wrong and how I can help from here. I would first like to explain how the diagnostic process works. When we have a customer with a service request, we are required by Ford to run a diagnostic test to know exactly what the issue is. Otherwise, we are just guessing, and this would turn into a bigger customer service issue than charging the diag fee. After the initial diag test is run, we explain to the customer what the issue is and go over pricing options. If the customer chooses to have the work done, the diag fee is waived and there is no charge. However, if a customer would opt out of having the work done, we still have to pay the technician who performed the test in the first place. From what I understand, we didn't even get the chance to explain this to you before you drove off of our service lane. We value every customer who steps foot, or drives wheel, onto our property and would like to extend an offer to you. Please reach out to Greg Brown, our dealership owner, to discuss this matter further in detail. His cell number is 615.714.86.12. He would like to schedule a time where you can come back, and we can do the diagnostics test for free. I hope we can get together and salvage your business. Thank you for giving us the opportunity in the first place! Kenzie McCarthy BDC/Internet Manager Ford Lincoln of Franklin

August 09, 2013

Michael and Britney in the collision Dept. were great front to back through the whole service experience. I can't be more happy with the results and the way my truck looks!! Great job Guys!! Go Ford. More

by smittu0868
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael and Britney in collision service
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Aug 10, 2013 -

Ford of Franklin responded

So happy to hear about your experience with our body shop! Thank you for the feedback and please keep in touch!

August 09, 2012

Wayne Ferbee is the best service advisor I've ever had the pleasure of doing business with, he takes very good care of our Lincoln Have owned Lincolns since 1972, am most pleased with the dealership & W More

by greensmower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Ferbee
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May 13, 2012

Dealership is all about sales numbers and could careless about service after the sale. They say one thing and do another. They give you the impression that they are a hometown dealership with a family feel More

by utjp74
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Brown
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May 14, 2012 -

Ford of Franklin responded

Hello, My name is Greg Brown, Managing Partner here at Ford Lincoln of Franklin. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. Through the DealerRater program, we have the opportunity to work with you to resolve any issues with your experience here at our dealership. Please call me personally at 615)794-4585 or email me at: gbrown7252@gmail.com to discuss any issue you may have concerning this dealership. I look forward to hearing from you. Thank you, Greg Brown Managing Partner Ford Lincoln of Franklin

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