Ford of Franklin - Service Center

Best Service Experience I've had Yet My car broke down on a Friday afternoon and I called Ford of Franklin to let them know that I was having my car towed to them that night. They immedi My car broke down on a Friday afternoon and I called Ford of Franklin to let them know that I was having my car towed to them that night. They immediately supplied me with an awesome brand new loaner SUV to drive while my car was being repaired so I was never inconvenienced. The service department called first thing Saturday morning to find out as many details as I had to offer and gave me multiple forms of communication, including a direct line and texting straight to the service manager in charge of my repair. They kept me informed the entire time and called before closing Saturday to let me know where they were in the process. Ford of Franklin’s service department found a way to completely repair the issue without purchasing new parts – That is a HUGE win that helps save you money. Nice to know there are service departments out there that are looking out for you. They even had my car washed when I came to pick it up mid-week. Every single person that I dealt with was friendly, offering to help with anything, and answered all my questions. Wouldn’t go anywhere else after that experience! More

Great Customer Service in the Collision Center I gave a 5 star rating because I always receive outstanding customer service in the Collision Center. Anytime I have an issue with my truck from repai I gave a 5 star rating because I always receive outstanding customer service in the Collision Center. Anytime I have an issue with my truck from repair, to questions about ordering the correct part in advance, or the install of the ordered part I receive top notch service. Dwayne Reeves always goes above and beyond to assist my needs. His patience, diligence, and great customer keeps me as a repeat customer at this dealership! Thanks Dwayne!!! More

Warranty worth it Buddy Victory helped us resolve a warranty repair when another dealership claimed it was not covered. Nice to know some people still stand behind wha Buddy Victory helped us resolve a warranty repair when another dealership claimed it was not covered. Nice to know some people still stand behind what they sell. More

Ford Lincoln of Franklin wowed me My car broke down and it had to be towed to the nearest Ford dealer, which happened to be Ford Lincoln of Franklin. Because the rental car place (on My car broke down and it had to be towed to the nearest Ford dealer, which happened to be Ford Lincoln of Franklin. Because the rental car place (on site) was not open when I arrived, the owner, Greg Brown offered to give me a ride home. I do not live that close either. The service department called me first thing Monday morning and said they'd have my car ready the next day because they had to order a part. It was ready, when they promised but there was a problem with the replacement latch which was the recall part. They promptly offered me a loaner car (brand new Ford Flex) until my car was fixed. My car was thoroughly washed and looking like new when I picked it up. Every person I dealt with was very friendly, helpful and service oriented. Even though there were a couple things that weren't perfect, they handled it so professionally that I was wowed. I will always do business with them. More

Poor Service at Repair Dept On Saturday, Jan 9th, my 2007 Ford Explorer stalled and the CEL and Wrench lights came on - I had it towed to this dealership as my regular mechanic t On Saturday, Jan 9th, my 2007 Ford Explorer stalled and the CEL and Wrench lights came on - I had it towed to this dealership as my regular mechanic thought he would not be able to fix it. On Tuesday, Jan 10th I was contacted by Charlotte who told me it needed a MAS sensor and throttle body, and that if the problem persisted it might need a PCM. I authorized the repair along with a repair to my heater - total was around $1200. A week later the CEL light was back on and I had Charlotte order the PCM. It is now Feb 4 and I still cannot get any word as to the statues of the parts order. My wife, daughter, and I have been sharing two vehicles for all this time as my car is not reliable - it has stalled twice and the CEL light is still on. Also, the delaerhsip have charged my credit card $955.68 for this repair and it has yet to be completed. I have not been offered any kind of compensation, not have I been offered a loaner. I googled "2007 Ford Exploiter PCM" and can find them in stock online. The only explanation the dealer offers is "We are doing everything we can" - while my car sits in front off my house because that was the last place it stalled out. Service techs are not empowered, customer relations rep is just window dressing, and the managers don't have the guts to take on and solve customer issues head on. Have called my credit card issuing bank to dispute charges - if things change I'll update the review. More

Awesome Service! We live in Clarksville and travel 1.5 hours for regular servicing of our Ford! Andrea Youngblood is amazing. Thank you so much for all of your assis We live in Clarksville and travel 1.5 hours for regular servicing of our Ford! Andrea Youngblood is amazing. Thank you so much for all of your assistance and the exceptional dedication of your team in getting our issues resolved with our vehicle. Highly recommend this dealership! More

Outrageously overpriced Took my 2005 F-150 in for service. I advised the service agent that I had a misfire on cylinder number 3. As I expected, a few hours later, I was advi Took my 2005 F-150 in for service. I advised the service agent that I had a misfire on cylinder number 3. As I expected, a few hours later, I was advised to change all 8 coil packs, replace all the plugs and change the fuel filter. I was told that it would cost nearly $2300. First why would I change all 8 coil packs when, lord forbid, I might total the truck weeks later and that money would have been a total waste. I ask the agent if we could just change the coil pack that was bad and that was still going to be over $900. I shopped around and found a local shop "Bobs Auto Repair" to change the bad coil, install all new plugs and replace the fuel filter for $560. My truck is running perfect once again. I have and always will be a loyal Ford owner. However Ford has always disappointed me with thier outrageous prices on service, parts and new vehicles. If you need your vehicle serviced save yourself a lot of money by helping the little guys make a living too. Trust me there is mechanics out there that know just as much as dealership mechanics and they are much cheaper. More

Emergency Service needed while traveling. After having some issues with my 2010 Ford Flex while returning to MI from Florida. On Monday morning I was near Franklin TN. where I booked a room fo After having some issues with my 2010 Ford Flex while returning to MI from Florida. On Monday morning I was near Franklin TN. where I booked a room for the night and the next morning while looking on line for the nearest Ford dealer to me I found your dealership. I then noticed I could reserve a spot for service on line as well. So I signed up for a 7:15 AM time slot and then called to see if this was going to work because I had to stay with the car. The lady who answered the call said bring it in and we will do what ever we can. In al title over an hour they had the problem diagnosed and informed me they could have it running as good as new in another 1 1/2 hours. I said do it. In about an hour I was informed the job was done. That was the fastest service I have ever received from any ford dealership I have ever gone to. I cannot thank you enough for the speedy job in getting my car back on the road. We also were very impressed with the city of Franklin and will plan a trip there in the near future. And Yes I have told everyone about your dealership. I had worked at Ford Motor Co. for 30 years in Powertain development and was one of the engineers that developed the first all the way through the PTEC controllers that Ford has used since they got rid of the points and condenser ignition systems. Chuck Cardinale More

I got a we-owe for fixing my headlights when I bought my car. I did have to come in twice but both times I was greeted quickly, taken care efficiently and thoroughly enjoyed my visit. I don't know how reaso car. I did have to come in twice but both times I was greeted quickly, taken care efficiently and thoroughly enjoyed my visit. I don't know how reasonable the prices are as I didn't have to pay for these visits. More