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355 Reviews of Ford of Franklin - Service Center
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March 31, 2018
Service Department In the service department, Bobby Tullis was thorough and customer focused when I recently brought my Ford Explorer in for service. He had the car read In the service department, Bobby Tullis was thorough and customer focused when I recently brought my Ford Explorer in for service. He had the car ready and the paperwork done when I arrived to pick it up. More
by GDDdy
Employees Worked With
Bobby Tullis
March 26, 2018
Service Had my routine maintenance done. Super quick and very friendly. Even made sure my car was clean. I would highly recommend this place to anyone needing Had my routine maintenance done. Super quick and very friendly. Even made sure my car was clean. I would highly recommend this place to anyone needing service done. More
by Peggy K
Employees Worked With
Wesley Evans
March 25, 2018
Service Adam Cox was great to work with. He took care of my service issue and kept me informed about my vehicle the whole time it was there for service. Adam Cox was great to work with. He took care of my service issue and kept me informed about my vehicle the whole time it was there for service. More
by breann65
Employees Worked With
Adam Cox
March 23, 2018
The high rating can’t be right This is the worst service department ever. My son’s truck is worse after the repair. And, they were overpriced compared to other locations. Don’t be f This is the worst service department ever. My son’s truck is worse after the repair. And, they were overpriced compared to other locations. Don’t be fooled by the high review. It must be employees writing these accolades. More
by TTR
Employees Worked With
Bobby
March 14, 2018
poor service We have had both of our ford vehicles into this shop for various reasons, we were told once that there was nothing wrong and charged for the diagnosti We have had both of our ford vehicles into this shop for various reasons, we were told once that there was nothing wrong and charged for the diagnostic check. This problem has existed from the time we bought the car new and still does!!! there was a recall on my 68000 dollar truck and the problem was never properly repaired causing me to pay for a repair that should have been on Ford. If you want your oil changed they do a great job. More
by sloanj
Employees Worked With
Mathew Troconis
December 27, 2017
Great Overall Experience I have enjoyed working with this dealer for service. Overall, every aspect of my service requirements was very positive. I would highly recommend th I have enjoyed working with this dealer for service. Overall, every aspect of my service requirements was very positive. I would highly recommend them for your service needs. More
by JeffCarBuyer
Employees Worked With
Adam Cox
September 22, 2017
Key for Two We will soon have a new driver in the house and have purchased a sturdy and "wise" Ford Explorer to get him started. Knowing that teenagers rarely kee We will soon have a new driver in the house and have purchased a sturdy and "wise" Ford Explorer to get him started. Knowing that teenagers rarely keep up with much, we thought it would be best to have an extra key and key fob made to keep on hand. From the moment I stepped into her office in the Service area, I knew Andrea had it handled. Professional and personable at the same time, we found that we had a lot of our present and pasts in common. She under-promised and over-delivered and had me at hello! Thanks, Andrea! More
by grayrf
Employees Worked With
Andrea Youngblood
July 27, 2017
Beware that high rating you see is false These guys are the worst! I have dealt with them a few times now and I will admit that after the last screw up they were very cordial with me and even These guys are the worst! I have dealt with them a few times now and I will admit that after the last screw up they were very cordial with me and even sent me gifts to apologize for their inept service department but all that niceness did not last. I took my vehicle in for a problem that they could not duplicate the last time. They had the vehicle for an entire week before they thought it might be a good idea to have someone drive it home and then back to work again to see if they could duplicate the problem BECAUSE THEY KNEW IT ONLY HAPPENS IN THE MORNING!!! This last service event with these people was a total waste of my time. Every time I called the dude handling the claim just said "well I have to talk to the mechanic". I never got a straight response from them. When I picked up my vehicle, after they had it a week and never duplicated the issue, they gave me a long explanation of how the transmission shifts that is so hard to understand i absolutely have no clue whatsoever what it says. Furthermore the reason they have 5 stars on their reviews is because if you make negative reviews about them THEY BLOCK YOU! That's right....they block you. I can't give this review on Facebook for instance because they blocked me from the last time they screwed me and I made a negative review. Greg Brown who is the owner is nice enough to you but even his xx hasn't sat well with me because his people keep on doing the same stupid stuff over and over again, or at least they did so with me. I will take my vehicle elsewhere for now but I assure you I will be letting Tennessee know that these guys are not as trustworthy and competent as they make themselves out to be. I have also decided that when it comes time to trade my Ford in for a new one it will be for some other vehicle other than a FORD.....they have infuriated me that much with all of the inconvenience and frustration they have caused me. So beware of that 5 star rating you see. I guarantee you they are hustlers in a bad way. My truck still has a transmission issue that was NEVER there until they worked on it and to this day it is still there. So wow I received a response lol. "Sorry you did not receive the service you expected". Ok so now I feel all good about these guys.....NOT. Well FYI for you Franklin Ford I am not sure how I did this but I found a way to complain about your incompetent service team to FORD. I actually got a positive and responsible response from them not like the crap and irresponsible response you shoveled towards me. It seems that TWITTER is a good place for individuals to go to if they have a problem with their dealer. Keep watching Franklin Ford.....bottom line here is you screw with me....I screw you harder. You have wasted my time and insulted my intelligence. More
by dennis bozek
Employees Worked With
Greg Brown
June 27, 2017
Out of state travelers I wanted to give a huge thumbs up for the service people at Franklin Ford-Lincoln. We were on vacation visiting Tennessee for the first time and our a I wanted to give a huge thumbs up for the service people at Franklin Ford-Lincoln. We were on vacation visiting Tennessee for the first time and our air conditioning stopped working. On very short notice, they took us in and fixed the problem in less than 2 hours and we were on our way! The cost was very reasonable too; not what we expected! Their help was felt immediately as just a couple of hours later we were stuck on Interstate 40 for an hour or more just sitting in the hot 90 degree sun! Thank God they took care of us. Kudos to Bobby Tillis and the service staff. Lorne & Kellie Watson Rochester, New York More
by Lorne
Employees Worked With
Bobby Tillis
June 08, 2017
Bad apple We came to n for recall repair on our Fusion. Dropped car off and heard nothing for days. I finally tracked down our service person Matt and found out We came to n for recall repair on our Fusion. Dropped car off and heard nothing for days. I finally tracked down our service person Matt and found out why there was a delay. . He seemed not to care that our family was struggling with one car. We visit this dealer often and still will but we won't be seeing Matt again. More
by Just thought you should know
Employees Worked With
Matt
