Ford of Franklin - Service Center

Prompt Recall Service When I visit a service department, I am looking for a fast, accurate, and courteous service experience. That was exactly what I received at the Frank When I visit a service department, I am looking for a fast, accurate, and courteous service experience. That was exactly what I received at the Franklin Ford Lincoln dealership. They even dropped me off at home while the service was being done. More

Good service - professional, knowledgeable and courteous. I had several items wrong with my car which were thoroughly explained to me. It was broken down from most professional, knowledgeable and courteous. I had several items wrong with my car which were thoroughly explained to me. It was broken down from most important to future items in case I wanted to stagger the work. I decided to get all of the work handled on this appointment. My consultant was able to find some coupons to assist me in getting all of the work completed since it was fairly expensive to complete all the items. Thanks for the good service. More

Poor follow up I had issues with the Lifetime and extended warranty on the Ford Fusion I had purchased. The service department repaired the vehicle but I paid most o I had issues with the Lifetime and extended warranty on the Ford Fusion I had purchased. The service department repaired the vehicle but I paid most of the bill and there was a lot of hassle. I talked to Wes in sales who was going to look into the issues and make things right. I have not heard anything since then. I also have not received any return calls. You can get a car anywhere- it is how they treat you AFTER the sale the sets a company apart. Ford Lincoln of Franklin has completely let me down. I would not recommend them to anyone. More

Voluntary Recall They are busy, so it took a while to get my car in, but once there everything was quick, smooth, and easy. They even got me in the perfect loaner vehi They are busy, so it took a while to get my car in, but once there everything was quick, smooth, and easy. They even got me in the perfect loaner vehicle! More

30000 mile service The process of scheduling, having a loaner ready for me when I got there and the ease of getting the service done was top notch. The price was reasona The process of scheduling, having a loaner ready for me when I got there and the ease of getting the service done was top notch. The price was reasonable as well. The service fellow CJ did a fantastic job as well. He was very personable. More

Excellent service Lincoln of Franklin is a great dealership to work with. They make it so easy and efficient to schedule and get service done. Blake, the customer rep. Lincoln of Franklin is a great dealership to work with. They make it so easy and efficient to schedule and get service done. Blake, the customer rep. I worked with, was super friendly and knowledgeable. It was also a great experience when I purchased my vehicle from them. More

Great customer service I was able to get my truck in and out in the same day and they worked with my pricing. Very good experience and I'm sure that I'll be back. I was able to get my truck in and out in the same day and they worked with my pricing. Very good experience and I'm sure that I'll be back. More

Service (Lincoln) The service team is great and friendly. I would recommend possibly looking at the Jenkins and Wynne Dealership in Clarksville though for how fast they The service team is great and friendly. I would recommend possibly looking at the Jenkins and Wynne Dealership in Clarksville though for how fast they can turn around an oil change and tire rotation. then again I know their facility is brand new, and was designed for the fast turn around. Overall not too bad though. More

Great place Great people to work with!would send friends and family to have any ford work done or to buy a car or truck .Thank you. Great people to work with!would send friends and family to have any ford work done or to buy a car or truck .Thank you. More

Service Dept The service I received was great. I was able to get my vehicle in quickly and I did not have to wait on a loaner vehicle. Everyone was very friendly. The service I received was great. I was able to get my vehicle in quickly and I did not have to wait on a loaner vehicle. Everyone was very friendly. My questions were all answered prior to service so I knew what to expect. CJ is a great service rep to work with. More