Ford of Franklin - Service Center

Got me 60%off tires My tires needed replaced at 35k miles. Helped me get tire company to cover nearly 2/3 price of new tires. They worked quicky and were extremely nice My tires needed replaced at 35k miles. Helped me get tire company to cover nearly 2/3 price of new tires. They worked quicky and were extremely nice More

Very friendly and fast. i was in and out in a short time, just like they promised. Very comfortable waiting area with the option of tables outside if the weather is warm enou i was in and out in a short time, just like they promised. Very comfortable waiting area with the option of tables outside if the weather is warm enough. More

Family Every time we go to the Ford of Franklin dealership they treat you like family. They always remember who you are and tear you with respect. Every time we go to the Ford of Franklin dealership they treat you like family. They always remember who you are and tear you with respect. More

Amazing Customer Service I have had the best customer service experiences from Ford Lincoln of Franklin time and time again. The service department never lets me down. Adam is I have had the best customer service experiences from Ford Lincoln of Franklin time and time again. The service department never lets me down. Adam is great and the porters that assist with moving your vehicle through the facility take care of my truck better than I do. More

Quicklane Love the quick lane and all its employees. The larger service department, other than quicklane, could do a better job of returning phone calls when y Love the quick lane and all its employees. The larger service department, other than quicklane, could do a better job of returning phone calls when you leave a message. More

Professional, on time, and friendly I was in for a recall service. Adam was helpful and pleasant. He made sure my car was worked on quickly and had me ready to go early. I will definitel I was in for a recall service. Adam was helpful and pleasant. He made sure my car was worked on quickly and had me ready to go early. I will definitely be back More

Prompt Recall Service When I visit a service department, I am looking for a fast, accurate, and courteous service experience. That was exactly what I received at the Frank When I visit a service department, I am looking for a fast, accurate, and courteous service experience. That was exactly what I received at the Franklin Ford Lincoln dealership. They even dropped me off at home while the service was being done. More

Good service - professional, knowledgeable and courteous. I had several items wrong with my car which were thoroughly explained to me. It was broken down from most professional, knowledgeable and courteous. I had several items wrong with my car which were thoroughly explained to me. It was broken down from most important to future items in case I wanted to stagger the work. I decided to get all of the work handled on this appointment. My consultant was able to find some coupons to assist me in getting all of the work completed since it was fairly expensive to complete all the items. Thanks for the good service. More

Poor follow up I had issues with the Lifetime and extended warranty on the Ford Fusion I had purchased. The service department repaired the vehicle but I paid most o I had issues with the Lifetime and extended warranty on the Ford Fusion I had purchased. The service department repaired the vehicle but I paid most of the bill and there was a lot of hassle. I talked to Wes in sales who was going to look into the issues and make things right. I have not heard anything since then. I also have not received any return calls. You can get a car anywhere- it is how they treat you AFTER the sale the sets a company apart. Ford Lincoln of Franklin has completely let me down. I would not recommend them to anyone. More

Voluntary Recall They are busy, so it took a while to get my car in, but once there everything was quick, smooth, and easy. They even got me in the perfect loaner vehi They are busy, so it took a while to get my car in, but once there everything was quick, smooth, and easy. They even got me in the perfect loaner vehicle! More