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Ford of Franklin - Service Center

Franklin, TN

4.4
355 Reviews

355 Reviews of Ford of Franklin - Service Center

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July 13, 2018

Great service Chris is knowledgeable, prompt and polite.I am glad he was in charge of my truck. He was very thorough when explaining the possible scenarios and expl More

by FordF250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Chalfant
July 13, 2018

Customer Service Colton Giles was a pleasure to work with. He works hard to take care of all of our needs, and explains things in a manner that is easy to understand. More

by Joe D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton Giles
July 11, 2018

MKX service My MKX was due for its 17,000 mile service. CJ scheduled my appointment and loaner car. When I arrived at the dealership CJ was there to greet me. He More

by Hinson, M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ
July 06, 2018

Regular scheduled checkup The regularly scheduled checkup was about a week overdue. I was taken in turn and didn't have to wait very long. I was pleased with the service. T More

by hiltz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Morris
June 30, 2018

Super Sevice Had appointment and met with Chris. Very friendly with a great personality. Took my suv right away and was ready in no time. I had oil changed and tir More

by Gracie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Finance Manager , Chris Chalfant, Wesley Evans
June 23, 2018

Great Service We come to the fast trip area for our regular service for oil, tire rotation and always get super service from the guys on the reception desk. We get More

by Bigdr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guys running the quick service area.
June 22, 2018

I had aa good and sussessful visit for a recall on my mkz. when I brought my car in for recall ,Colton Giles was very professional,and polite and took care of me very well, thank you very much. More

by T.J C.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
COLTON GILES ,Jeff Dawson
June 16, 2018

very good The politest and courteous of the gentleman who pickup our car and brought it back was excellent. Orlando Branch. This is the type of people I enjoy More

by Pooch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Branch, Marcus Smith , Chris Chalfant
June 15, 2018

30k swrvice Everything was so smooth and he called and kept me informed of status during routine visit, I was given a loaner car and work was done satisfactory More

by Franklin lincoln
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake
June 14, 2018

Everything went very smooth had no problems I called ford and told them the problem I was having with my car , I was told to bring it in and in just 3 days they repaired my car. I am very happy More

by D westbrook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris esinhower
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