Ford of Franklin - Service Center

Excellent!!! The service department was excellent. Gina Dillman was exceptional. She let me know what was happening with my car and when it was scheduled to be r The service department was excellent. Gina Dillman was exceptional. She let me know what was happening with my car and when it was scheduled to be ready, then called me as soon as it was ready. She was very friendly and helpful! More

Great Service Our service adviser Justin was great! He kept me updated through the whole process. The work needed on our truck was extensive. He was responsive, ple Our service adviser Justin was great! He kept me updated through the whole process. The work needed on our truck was extensive. He was responsive, pleasant and knew his business. The service itself was top notch too. I would recommend this dealership for service. More

Transparent, Knowledgable staff My service advisor, Lola, did a great job communicating my truck's needed repairs. I had previously told her that I only needed this truck to last a My service advisor, Lola, did a great job communicating my truck's needed repairs. I had previously told her that I only needed this truck to last a few more months and that I wanted to do the minimum needed to keep the truck running. She presented a recommended service approach, but also honored my request by giving me an "absolute minimum" service plan. I really appreciate that she listened to me. Great job! More

Service work Was very pleased, they reviewed the problem, called and quoted the cost and time frame and fixed it. What more do you need. They are good and need to Was very pleased, they reviewed the problem, called and quoted the cost and time frame and fixed it. What more do you need. They are good and need to know that and let others who may need service or to buy an new or used vehicle to know that as well. Thank you Franklin Ford Lincoln More

Great service Chris is knowledgeable, prompt and polite.I am glad he was in charge of my truck. He was very thorough when explaining the possible scenarios and expl Chris is knowledgeable, prompt and polite.I am glad he was in charge of my truck. He was very thorough when explaining the possible scenarios and explained all my options. More

Customer Service Colton Giles was a pleasure to work with. He works hard to take care of all of our needs, and explains things in a manner that is easy to understand. Colton Giles was a pleasure to work with. He works hard to take care of all of our needs, and explains things in a manner that is easy to understand. More

MKX service My MKX was due for its 17,000 mile service. CJ scheduled my appointment and loaner car. When I arrived at the dealership CJ was there to greet me. He My MKX was due for its 17,000 mile service. CJ scheduled my appointment and loaner car. When I arrived at the dealership CJ was there to greet me. He was able to quickly assess my car, including noticing that my tires were wearing unevenly. He recommended I have my wheels rotated, balanced, and aligned. The service department reported that my wheels were very badly out of alignment. I could immediately feel the difference in the way my car drove. It glided effortlessly. I’m really enjoying driving my Lincoln MKX. My service appointment was on Friday of the 4th of July holiday week. The service department was a little short handed due to employees that were on vacation. CJ made the best of a difficult situation. He encouraged the mechanic to have my car ready for pickup. I arrived early to avoid rush hour traffic and waited in the very comfortable waiting area for my car. My car was cleaned and delivered to the door. CJ was very kind during the entire process. Thanks, CJ!!! More

Regular scheduled checkup The regularly scheduled checkup was about a week overdue. I was taken in turn and didn't have to wait very long. I was pleased with the service. T The regularly scheduled checkup was about a week overdue. I was taken in turn and didn't have to wait very long. I was pleased with the service. The service managers were very polite. More