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355 Reviews of Ford of Franklin - Service Center
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August 04, 2018
630 miles from home and needed help Chris Eisenhauer was my first contact with Ford Lincoln of Franklin. 630 miles from home and my A/C was not working properly, it was 92 deg. outside.. Chris Eisenhauer was my first contact with Ford Lincoln of Franklin. 630 miles from home and my A/C was not working properly, it was 92 deg. outside.. I was leaving the area in 2 days, so Chris only had one and a half days to work me into the sch. and get my A/C working. Even though he had other work sch., he managed to get me own my way, sooner than expected, and under the quoted estimate. I have relatives in the local area and will be returning many times in the future. No one wants car trouble, but now I know when I am in the Franklin area Chris and Ford Lincoln on Franklin will take care of me. Terry Thomas, Little River, SC More
by terrythomas44@yahoo.com
Employees Worked With
Chris Eisenhauer
August 03, 2018
Routine service of Lincoln MKC. I was greeted promptly and the service I received was 'top notch'. Blake Goolsby was very respectful, kind and helpful and getting my service taken c I was greeted promptly and the service I received was 'top notch'. Blake Goolsby was very respectful, kind and helpful and getting my service taken care. More
by BobC
Employees Worked With
Blake Goolsby and Courtney Delamont.
August 03, 2018
Great Customer Service This is the best dealership around. Everyone is friendly and very helpful. They are very quick and efficient. Hylin is extremely knowledgeable and he This is the best dealership around. Everyone is friendly and very helpful. They are very quick and efficient. Hylin is extremely knowledgeable and helpful. I would definitely recommend this dealership n More
by Tray3785
July 31, 2018
SUPER EXPERIENCE We were on our way home to Michigan and check engine light came on. We stopped at this dealership and Orlando and Lola were the two people that helpe We were on our way home to Michigan and check engine light came on. We stopped at this dealership and Orlando and Lola were the two people that helped us. They were very understanding to our problems. You have two super employees that are exceptional. Our experience could not have been any better. This was for work done on Paul Weted Transit More
by vanperson
Employees Worked With
Orlando and Lola Barbera
July 25, 2018
oil change and tire rotation break change-was not originally scheduled but was told it was needed because it was in the “red zone” explained everything well a and tire rotation break change-was not originally scheduled but was told it was needed because it was in the “red zone” explained everything well and was very nice More
by anoel6291
Employees Worked With
Chris Chalfant
July 25, 2018
Lola Barbera did an excellent job. The truck was repaired and ready when she said it would be ready, she kept me informed,so it was a good experience. I will definitely be back for mor The truck was repaired and ready when she said it would be ready, she kept me informed,so it was a good experience. I will definitely be back for more service. More
by robert
Employees Worked With
Lola Barbera
July 23, 2018
Excellent!!! The service department was excellent. Gina Dillman was exceptional. She let me know what was happening with my car and when it was scheduled to be r The service department was excellent. Gina Dillman was exceptional. She let me know what was happening with my car and when it was scheduled to be ready, then called me as soon as it was ready. She was very friendly and helpful! More
by Tommy
Employees Worked With
Gina Dillman
July 19, 2018
Great Service Our service adviser Justin was great! He kept me updated through the whole process. The work needed on our truck was extensive. He was responsive, ple Our service adviser Justin was great! He kept me updated through the whole process. The work needed on our truck was extensive. He was responsive, pleasant and knew his business. The service itself was top notch too. I would recommend this dealership for service. More
by kaytsis
Employees Worked With
Justin Bailey
July 15, 2018
Service work Was very pleased, they reviewed the problem, called and quoted the cost and time frame and fixed it. What more do you need. They are good and need to Was very pleased, they reviewed the problem, called and quoted the cost and time frame and fixed it. What more do you need. They are good and need to know that and let others who may need service or to buy an new or used vehicle to know that as well. Thank you Franklin Ford Lincoln More
by frank
Employees Worked With
Bobby Tillis, service advisor
July 15, 2018
Transparent, Knowledgable staff My service advisor, Lola, did a great job communicating my truck's needed repairs. I had previously told her that I only needed this truck to last a My service advisor, Lola, did a great job communicating my truck's needed repairs. I had previously told her that I only needed this truck to last a few more months and that I wanted to do the minimum needed to keep the truck running. She presented a recommended service approach, but also honored my request by giving me an "absolute minimum" service plan. I really appreciate that she listened to me. Great job! More
by TruckGuy
Employees Worked With
Lola
