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Ford of Franklin - Service Center

Franklin, TN

4.4
355 Reviews
Call Service Center (615) 645-3607

355 Reviews of Ford of Franklin - Service Center

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July 06, 2023

Stephen was excellent. Super knowledgeable and patient. While we didn’t buy this time, we will undoubtedly be back for future vehicle purchases. More

by MaryAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Ford of Franklin responded

Hi Maryann, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 12, 2023

Had 7:00 am appointment , they got me in on time and I was out on my way. Very happy with service. More

by spin1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 01, 2023

Professional and caring service. Waited while my vehicle was being service and it was fast and comfortable. Would definitely recommend. More

by myromeoforever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 21, 2023

I had an easy and seamless experience while in service. The wait was not bad at all. More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

May 21, 2023

Wonderful experience all around, I couldn’t ask for a better advisor. He made me feel that I was family More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

Ford of Franklin responded

Hi Trish, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Ford Lincoln of Franklin!

March 31, 2023

Amazing service, professional & knowledgeable staff! I’m very pleased with their service. Recommend! P.S. Stephen thank you for your help. More

by Ana B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Ford of Franklin responded

It really means a lot to us that you took the time to write such a positive review about Ford Lincoln of Franklin so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

March 31, 2023

Working with them is a breeze! Will definitely recommend to friends who are looking for a new vehicle. More

by anne_ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford Lincoln of Franklin to have earned it.

March 30, 2023

Very accommodating- easy process to drop off early car. friendly associates advisors - no wait time to pick up. More

by Igor1093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Apr 03, 2023 -

Ford of Franklin responded

Hi, thank you so much for your kind words about your experience here at Ford Lincoln of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

March 30, 2023

Quick and efficient with great explanation. Great Service! Will come back again for next service More

by scott.miller
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Bailey Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 09, 2023

We were traveling through Franklin on our way to FL, when we had car trouble. It was a Saturday morning, and Chris in the service department got us in right away, diagnosed the issue, (a defective wheel bea More

by MikeHumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2023 -

Ford of Franklin responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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