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351 Reviews of Ford of Franklin - Service Center
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August 26, 2018
Wonderful Saturday at Ford Of Franklin I was happy to go by on a Saturday and have service done on both vehicles. Was there when they opened and had both trucks back by 10. Thanks quick ser I was happy to go by on a Saturday and have service done on both vehicles. Was there when they opened and had both trucks back by 10. Thanks quick service team, I apprwill I ate you. More
by Chris G
Employees Worked With
Krista Way
Helpful August 24, 2018
Service- going the extra mile. Service representative Eric went the extra mile to ensure I was happy with the service my car received. He explained everything that was going to be d Service representative Eric went the extra mile to ensure I was happy with the service my car received. He explained everything that was going to be done to my car before it was done and then reviewed with me after the service what had been done and why. Eric also went out of his way to have a representative from the body shop give me a quote for minor repair work so I didn’t have to come back in for another appointment. This service was very much appreciated! More
by Happycustomer
Employees Worked With
Eric
August 17, 2018
First time Experience I just moved to the area and had to bring my truck in for its 10K service. Everything went smoothly. Bobby and Gina were very helpful as well as bei I just moved to the area and had to bring my truck in for its 10K service. Everything went smoothly. Bobby and Gina were very helpful as well as being courteous and friendly. The waiting area is large and comfortable. A first for me was the window into the service area where you can watch cars being worked on. Overall a great experience and I'll definitely be back and recommend this dealership to anyone. More
by JohnC
Employees Worked With
Bobby Tillis and Gina Dillman
August 12, 2018
Service was excellent and the folks were knowledgeable. Busy place, would recommend calling for an appointment. The work was thorough and they explained wh was excellent and the folks were knowledgeable. Busy place, would recommend calling for an appointment. The work was thorough and they explained what they did. More
by wyatt
Employees Worked With
Chris Chalfant
August 08, 2018
Franklin Ford Personnel were very nice and accommodating I travel from Clarksville to get my car service here and recommend Franklin Ford to all Interested in buyi Personnel were very nice and accommodating I travel from Clarksville to get my car service here and recommend Franklin Ford to all Interested in buying a Ford or Lincoln More
by JJMissie
Employees Worked With
Chris Chalfant
August 07, 2018
Great service overall. Overall, I have bought 3 trucks in the last 5 years from Ford of Franklin and and have no regrets. I recommended them to several friends who also bou Overall, I have bought 3 trucks in the last 5 years from Ford of Franklin and and have no regrets. I recommended them to several friends who also bought cars/trucks and they were very happy as well. Definately my go to dealership. Express service guys like Andrew are very nice and courteous and do their best to get you taken care of. More
by Silverfox
August 04, 2018
630 miles from home and needed help Chris Eisenhauer was my first contact with Ford Lincoln of Franklin. 630 miles from home and my A/C was not working properly, it was 92 deg. outside.. Chris Eisenhauer was my first contact with Ford Lincoln of Franklin. 630 miles from home and my A/C was not working properly, it was 92 deg. outside.. I was leaving the area in 2 days, so Chris only had one and a half days to work me into the sch. and get my A/C working. Even though he had other work sch., he managed to get me own my way, sooner than expected, and under the quoted estimate. I have relatives in the local area and will be returning many times in the future. No one wants car trouble, but now I know when I am in the Franklin area Chris and Ford Lincoln on Franklin will take care of me. Terry Thomas, Little River, SC More
by terrythomas44@yahoo.com
Employees Worked With
Chris Eisenhauer
August 03, 2018
Routine service of Lincoln MKC. I was greeted promptly and the service I received was 'top notch'. Blake Goolsby was very respectful, kind and helpful and getting my service taken c I was greeted promptly and the service I received was 'top notch'. Blake Goolsby was very respectful, kind and helpful and getting my service taken care. More
by BobC
Employees Worked With
Blake Goolsby and Courtney Delamont.
August 03, 2018
Great Customer Service This is the best dealership around. Everyone is friendly and very helpful. They are very quick and efficient. Hylin is extremely knowledgeable and he This is the best dealership around. Everyone is friendly and very helpful. They are very quick and efficient. Hylin is extremely knowledgeable and helpful. I would definitely recommend this dealership n More
by Tray3785
July 31, 2018
SUPER EXPERIENCE We were on our way home to Michigan and check engine light came on. We stopped at this dealership and Orlando and Lola were the two people that helpe We were on our way home to Michigan and check engine light came on. We stopped at this dealership and Orlando and Lola were the two people that helped us. They were very understanding to our problems. You have two super employees that are exceptional. Our experience could not have been any better. This was for work done on Paul Weted Transit More
by vanperson
Employees Worked With
Orlando and Lola Barbera
