Ford of Franklin - Service Center

Simple and Smooth Making the appt over the phone was easy. Reason: recall. Arrived on time. Treated professionally by all. Service expected to take up to 1/2 day. Making the appt over the phone was easy. Reason: recall. Arrived on time. Treated professionally by all. Service expected to take up to 1/2 day. Took about an hour. Bobby Tillis was great to work with. More

Great Customer Service C.J. Harrison went out of his way to be extremely helpful with the rental car that was provided for my use. My car was serviced in a very timely ma C.J. Harrison went out of his way to be extremely helpful with the rental car that was provided for my use. My car was serviced in a very timely manner, More

Great customer service CJ Harrison went out of his way to help with the rental car they provided and to understand my vehicles service needs. Vehicle was ready when promise CJ Harrison went out of his way to help with the rental car they provided and to understand my vehicles service needs. Vehicle was ready when promised. More

Great customer service The service advisor who assisted me was very professional and provided quality service. He was most helpful in assisting me in identifying the applic The service advisor who assisted me was very professional and provided quality service. He was most helpful in assisting me in identifying the applicable coupons which saved me the overall expense. I really appreciate that level of service. More

Great personalized service Personalized service on a warranty repair on my Ford Focus. Justin Bailey explained the problem scheduled a loaner car and kept me informed all throug Personalized service on a warranty repair on my Ford Focus. Justin Bailey explained the problem scheduled a loaner car and kept me informed all through the process. He even took care of an update on my phone system. The car runs great in all aspects now. Thanks again. More

Service Dept. I have all of my routine service done at this dealership. This is where I purchased my vehicle also. Had a problem with a rear door latch assembly t I have all of my routine service done at this dealership. This is where I purchased my vehicle also. Had a problem with a rear door latch assembly this time and Chris took care of me the instant I pulled into the service bay. I left my truck and was given a ride to my place of employment. He also updated me on the progress of the work and I was able to pick it up by the day’s end. The service is exceptional. More

Excellent customer service Just had a couple of recalls incorporated into our Fusion. We just moved to Nashville so this is our first experience with Ford of Franklin. The ser Just had a couple of recalls incorporated into our Fusion. We just moved to Nashville so this is our first experience with Ford of Franklin. The service reps were both very attentive and truly seemed interested in our satisfaction. We've found our Nashville dealership! More

Awesome service in quick lane Fantastic service from quick lane staff very efficient and friendly. They were in contact with all the services being done and was quick to notify me Fantastic service from quick lane staff very efficient and friendly. They were in contact with all the services being done and was quick to notify me when work was finished. More

Great service Several people were in the waiting room for service. I was taken care of quickly and courteously. The employees were friendly with customers and each Several people were in the waiting room for service. I was taken care of quickly and courteously. The employees were friendly with customers and each other. More

service visit and replacing a part on the vehicle Andrew in Quick Lane took care of seeing that my vehicle got an oil change, tires rotated and took car to the Body Shop to see about obtaining a part Andrew in Quick Lane took care of seeing that my vehicle got an oil change, tires rotated and took car to the Body Shop to see about obtaining a part that was missing. When I got to the dealership, my car looked like new, and drove the same. Thanks Andrew! More