Ford of Franklin - Service Center

Great personalized service Personalized service on a warranty repair on my Ford Focus. Justin Bailey explained the problem scheduled a loaner car and kept me informed all throug Personalized service on a warranty repair on my Ford Focus. Justin Bailey explained the problem scheduled a loaner car and kept me informed all through the process. He even took care of an update on my phone system. The car runs great in all aspects now. Thanks again. More

Service Dept. I have all of my routine service done at this dealership. This is where I purchased my vehicle also. Had a problem with a rear door latch assembly t I have all of my routine service done at this dealership. This is where I purchased my vehicle also. Had a problem with a rear door latch assembly this time and Chris took care of me the instant I pulled into the service bay. I left my truck and was given a ride to my place of employment. He also updated me on the progress of the work and I was able to pick it up by the day’s end. The service is exceptional. More

Excellent customer service Just had a couple of recalls incorporated into our Fusion. We just moved to Nashville so this is our first experience with Ford of Franklin. The ser Just had a couple of recalls incorporated into our Fusion. We just moved to Nashville so this is our first experience with Ford of Franklin. The service reps were both very attentive and truly seemed interested in our satisfaction. We've found our Nashville dealership! More

Awesome service in quick lane Fantastic service from quick lane staff very efficient and friendly. They were in contact with all the services being done and was quick to notify me Fantastic service from quick lane staff very efficient and friendly. They were in contact with all the services being done and was quick to notify me when work was finished. More

Great service Several people were in the waiting room for service. I was taken care of quickly and courteously. The employees were friendly with customers and each Several people were in the waiting room for service. I was taken care of quickly and courteously. The employees were friendly with customers and each other. More

service visit and replacing a part on the vehicle Andrew in Quick Lane took care of seeing that my vehicle got an oil change, tires rotated and took car to the Body Shop to see about obtaining a part Andrew in Quick Lane took care of seeing that my vehicle got an oil change, tires rotated and took car to the Body Shop to see about obtaining a part that was missing. When I got to the dealership, my car looked like new, and drove the same. Thanks Andrew! More

Just One More Thing The dealership and the service consultant were great. Convenient times and quality work. One thing would have made this even better. This service w The dealership and the service consultant were great. Convenient times and quality work. One thing would have made this even better. This service was expensive. It would have been great if they had let me know that in advance. More

Service The service department completed the work in a timely manner and the loaner vehicle was great as well. Also, the online scheduling is a great tool for The service department completed the work in a timely manner and the loaner vehicle was great as well. Also, the online scheduling is a great tool for customers.I was really pleased with the service as usual!!!! More

Good service I was greeted with a smile and a handshake. The service manager, mr Harrison, was very helpful. The car was very clean when I picked it up. I was a li I was greeted with a smile and a handshake. The service manager, mr Harrison, was very helpful. The car was very clean when I picked it up. I was a little disappointed that they didn’t fix the brakes. It might be standard with the other Lincolns but I still think they are too sensitive. More

CJ is great! I knew I needed an oil change so when I received a message on the Lincoln App that my battery was low I knew I needed to call and schedule an appointm I knew I needed an oil change so when I received a message on the Lincoln App that my battery was low I knew I needed to call and schedule an appointment. Needless to say I did not think about scheduling the appointment until I was driving past the dealership after work. I pulled in and was greeting by CJ who was very friendly and was able to get me in that afternoon and get me a Rental Car. I was out of the dealership within 30 minutes! I received text messages of the progress on my car and when it was ready to pick up the next day! Very efficient! More