Ford of Franklin - Service Center

Service is awesome! The service tech(s) (CJ) and cashier (Ms. Charlotte) are always extremely helpful and courteous. I don't mind the 30-40 minute drive when there is ex The service tech(s) (CJ) and cashier (Ms. Charlotte) are always extremely helpful and courteous. I don't mind the 30-40 minute drive when there is exceptional service! I definitely purchase my next vehicle at this dealership. More

Outstanding Service From phone call for appointment to checking in to updates on service to checking out Andrew was incredibly professional, congenial, and knowledgeable! From phone call for appointment to checking in to updates on service to checking out Andrew was incredibly professional, congenial, and knowledgeable! The service man doing the work provided updates. We couldn’t have been more pleased. More

Ran powerstroke out of fuel Gina was awesome, and professional and prompt. She did everything she said she would do. I have worked with many service departments across middle T Gina was awesome, and professional and prompt. She did everything she said she would do. I have worked with many service departments across middle Tennessee, this business model and staff are by far executing it better than anyone else! Thank you Gina. More

Good service They completed all required work in a timely manor for a fair price. Service was scheduled in advance, time slot was reserved and available when I arr They completed all required work in a timely manor for a fair price. Service was scheduled in advance, time slot was reserved and available when I arrived More

Excellent Service by All staff. Quality Job results. Top Staff at all Levels of the Dealership Organization. The Service Representatives keep me informed via Timely Text messages. The Repairs and Maint Top Staff at all Levels of the Dealership Organization. The Service Representatives keep me informed via Timely Text messages. The Repairs and Maintenance I requested where completed accurately and with quality. My Ford F-150 was delivered back to me ... with a fresh Car Wash. very satisfied with the Dealership. I had also purschased my Ford F-150 at this Dealership and had a very satifying experience during the Sale. More

Lincoln Service The service experience was very professional, courteous, Knowledgeable and respectful. , CJ Harrison is the best at listening, explaining, respondin The service experience was very professional, courteous, Knowledgeable and respectful. , CJ Harrison is the best at listening, explaining, responding, and understanding from the customer perspective. More

Simple and Smooth Making the appt over the phone was easy. Reason: recall. Arrived on time. Treated professionally by all. Service expected to take up to 1/2 day. Making the appt over the phone was easy. Reason: recall. Arrived on time. Treated professionally by all. Service expected to take up to 1/2 day. Took about an hour. Bobby Tillis was great to work with. More

Great Customer Service C.J. Harrison went out of his way to be extremely helpful with the rental car that was provided for my use. My car was serviced in a very timely ma C.J. Harrison went out of his way to be extremely helpful with the rental car that was provided for my use. My car was serviced in a very timely manner, More

Great customer service CJ Harrison went out of his way to help with the rental car they provided and to understand my vehicles service needs. Vehicle was ready when promise CJ Harrison went out of his way to help with the rental car they provided and to understand my vehicles service needs. Vehicle was ready when promised. More