Ford of Franklin - Service Center

Great Service Department Justin Bailey and the electronic techs are the best. had a problem with my SYNC display. Turns out I just needed an update. Thanks guys! Justin Bailey and the electronic techs are the best. had a problem with my SYNC display. Turns out I just needed an update. Thanks guys! More

Great service! A really great dealership and service center. Professional all the way around. CJ was excellent to work with. All items completed on time and perfectl A really great dealership and service center. Professional all the way around. CJ was excellent to work with. All items completed on time and perfectly done. Thank you. More

Excellent customer service!!!! The whole experience from start to finish was awesome. CJ was great. He greeted us will a smile. He also explained everything to us and the cost and r The whole experience from start to finish was awesome. CJ was great. He greeted us will a smile. He also explained everything to us and the cost and recommendations. He was very professional and also very personable. I felt like I was working with family or a friend. Awesome experience. I will get all of my service from here. I bought my Lincoln MKX from here last year and have had the best overall experience ever. Also the experience getting the loaner vehicle was so quick. The woman that helped us was awesome. I wish I remembered her name. I will definitely recommend this dealer. More

service center was very pleased with how l was received and respected. The timely manner in getting back to me letting me know the status of my car that was apprecia was very pleased with how l was received and respected. The timely manner in getting back to me letting me know the status of my car that was appreciated very much. More

MKX 20,000 mile check up Eric was may point of contact, very friendly and extremely professional and knowledgeable. Great customer care and made the experience worth the trip Eric was may point of contact, very friendly and extremely professional and knowledgeable. Great customer care and made the experience worth the trip. I will purchase my next vehicle from this dealership thanks in part to Eric. More

Efficient, pleasant, accommodating, well executed Ford Lincoln of Franklin always provides a very personal and pleasant experience when I have the need to visit the dealership. They provided the abso Ford Lincoln of Franklin always provides a very personal and pleasant experience when I have the need to visit the dealership. They provided the absolute best experience that I have had when purchasing my vehicle. And they continue the experience with their service and hospitality. More

Oil change Both gentlemen who were working at the Quick Lube desk gave very good customer service. They were exceptionally personable, really seeming to enjoy t Both gentlemen who were working at the Quick Lube desk gave very good customer service. They were exceptionally personable, really seeming to enjoy their jobs. More

Great service even greater people I have never had a dealer as caring and helpful as Franklin Lincoln Ford, I wil continue to buy and service my cars or trucks there only. I have never had a dealer as caring and helpful as Franklin Lincoln Ford, I wil continue to buy and service my cars or trucks there only. More

Oil Change Service It was a pleasure working with Lola. This was my first time using the service department and it was great. I took my Ford F150 to have the seat belt It was a pleasure working with Lola. This was my first time using the service department and it was great. I took my Ford F150 to have the seat belt recall fixed and an oil change. During my visit, Lola was proactive and ran my VIN for other recalls and found that there was actually another recall on the doors. This was much appreciated because I did not know about another recall. Lola kept me informed through out the day as to when my vehicle will be ready for pick up. Thanks again for such a great experience. More

Check engine light on My "check engine'" light came on on my way to work Saturday morning. I called and spoke with Lola in Service, and asked if they could work me in to c My "check engine'" light came on on my way to work Saturday morning. I called and spoke with Lola in Service, and asked if they could work me in to check out my car. She stated there were other appointments, but the earlier I could get there, the better. I left work at 9:15 am and went straight to the dealership. They ran diagnostic on my car, advising my catalytic converter needed to be replaced. They had all the parts and were able to fix my Explorer that day! Great service, great people. Thanks! More