Ford of Franklin - Service Center

Vehicle Service Gina is awesome. I will always use her for my vehicle service needs. She is very pleasant knowledgeable and kind to the customers. Her level of ser Gina is awesome. I will always use her for my vehicle service needs. She is very pleasant knowledgeable and kind to the customers. Her level of service is top notch More

MORE than you expect. The very BEST of the BEST! I plan to bring my Lincoln to the dealership for future service. LINCOLN understands Customer Service! The easy scheduling and follow-up by the Servi I plan to bring my Lincoln to the dealership for future service. LINCOLN understands Customer Service! The easy scheduling and follow-up by the Service Advisor (Eric Jones) makes the customer feel like they are someone special. The treatment was so outstanding that it almost makes you glad you had a problem with the car requiring you to visit this outstanding service department. COMMITMENT to the CUSTOMER by Lincoln of Franklin and LINCOLN is real. After purchasing ten Lincoln's my last purchase was a Lexus. This service experience will make me look at a Lincoln again before my next purchase. THANK YOU, Bob Bell More

Excellent SERVICE was just fine eith no problems. I HAD AN OIL CHANGE AND WAITED FOR THE SERVICE TO BE COMPLETED. C.J. HANDLED ALL NECESSARY PAPERS AS WELL AS SERVICE was just fine eith no problems. I HAD AN OIL CHANGE AND WAITED FOR THE SERVICE TO BE COMPLETED. C.J. HANDLED ALL NECESSARY PAPERS AS WELL AS CHECKING ON COMPLETION TIME WITH ALACRITY. More

Polite employees Great Service . I have visited this dealership many times and have always experienced great service with polite employees. AAA +++. I would like to h Great Service . I have visited this dealership many times and have always experienced great service with polite employees. AAA +++. I would like to highly recommend this dealership. More

Second Chances I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall serv I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall service to perfection. He was professional, courteous and knowledgeable...he also took time to LISTEN. Thanks Justin because of you wwe will now give Ford and this dealership another chance in the future. Yes we have bought 3 vehicles in just under 3 years from this dealership so it's safe to say we will be calling again soon. Thx Justin they need more like you!! Franklin Ford Lincoln More

Top Service The service and service staff are outstanding! They were persistent in diagnosing the problem with my car. I would highly recommend using Ford Linc The service and service staff are outstanding! They were persistent in diagnosing the problem with my car. I would highly recommend using Ford Lincoln of Franklin. More

Excellent and Very professional. Andrew was very helpful and professional. they perform a down force on my F350 tires and it rides great. Andrew and the tech that work on my truck are Andrew was very helpful and professional. they perform a down force on my F350 tires and it rides great. Andrew and the tech that work on my truck are people you can trust Thank you, Martin More

Front End problems My vehicle had been in a crash and repaired by an independent (i.e. non dealer) auto repair shop. Following the repair the vehicle still had some susp My vehicle had been in a crash and repaired by an independent (i.e. non dealer) auto repair shop. Following the repair the vehicle still had some suspension problems. I brought the car to Ford Lincoln of Franklin for an review of the repairs that had been done. They inspected the car and provided me with information about what remained to be repaired. With this information I took my vehicle back to the repair shop to find if the additional repairs would be covered under the insurance claim. More

Accessorize Your Truck Here Hylin knows her stuff! I had an idea of exactly how I wanted my truck to look. I sat down with her one Saturday morning and she turned my ideas in act Hylin knows her stuff! I had an idea of exactly how I wanted my truck to look. I sat down with her one Saturday morning and she turned my ideas in actual parts on the truck. Wheels, tires and a lift. I thought I knew just about all there was to know about tires and wheels. She blew my mind. I trusted her 100% and was not disappointed I did. Zack put on all the parts and took so much pride in his work. I truly believe he wanted me to be happy. More