Ford of Franklin - Service Center

recall my Focus was recalled, got it scheduled for a Saturday which is the only day that would work for, it was completed by 2:00!! my Focus was recalled, got it scheduled for a Saturday which is the only day that would work for, it was completed by 2:00!! More

Great Service I've always had over the top service on my Lincoln with this dealership. Very accommodating, great service and very timely on completing the work. I've always had over the top service on my Lincoln with this dealership. Very accommodating, great service and very timely on completing the work. More

The service was great. Having car trouble when traveling is no fun. Drove into dealership and the service rep took care of us right away. The car problem was diagnosed and Having car trouble when traveling is no fun. Drove into dealership and the service rep took care of us right away. The car problem was diagnosed and repaired as quickly as possible and we were back on the road. The service writer was David Legg and he was terrific. The staff at dealership was friendly and courteous. More

Service The Service team was exceptional, and made sure my needs were met and beyond. I'm truly happy with my experience. I highly recommend Eric Jones. The Service team was exceptional, and made sure my needs were met and beyond. I'm truly happy with my experience. I highly recommend Eric Jones. More

Recall service on F150. Kept truck for 2.5 days for 2 recalls. Had to come in twice for this service. The first time my truck was kept for a day without anything being done Kept truck for 2.5 days for 2 recalls. Had to come in twice for this service. The first time my truck was kept for a day without anything being done. So I had to bring it back. Staff great and friendly just seems like the technician was overbooked. More

Routine maintenance on 2016 MKX, Very pleased with the service and especially the manager, C.J. Yesterday, 1/26/19. They provided me with a loaner so that I could run errands. th Very pleased with the service and especially the manager, C.J. Yesterday, 1/26/19. They provided me with a loaner so that I could run errands. they even washed my vehicle before I picked it up! More

service work i was well treated and work was done in a timely manner.Staff was very frendly .A loner car was ready with no problems And return was easy i was well treated and work was done in a timely manner.Staff was very frendly .A loner car was ready with no problems And return was easy More

Exceptional It is easy to get a service appointment when you need one. The employees are friendly and very helpful . They always provide a rental car when you le It is easy to get a service appointment when you need one. The employees are friendly and very helpful . They always provide a rental car when you leave yours for service to be done. More

Justin Bailey...thank you for your help on my birthday! I came in with a concern on my car and Justin make sure my concerns were heard and understood. It made my birthday special today with his great attent I came in with a concern on my car and Justin make sure my concerns were heard and understood. It made my birthday special today with his great attention to my concerns and being so polite with my requests. Thank you again for adding to my birthday this New Year! More

Service Justin was very helpful in setting up my appointment and getting me a loaner car. I was expecting the repairs to take a few days but was very excited Justin was very helpful in setting up my appointment and getting me a loaner car. I was expecting the repairs to take a few days but was very excited to get my vehicle back the same afternoon. Thank you to all especially Justin More