Ford of Franklin - Service Center

New tire CJ and staff in service were very attentive and kept me updated on the status of my repair. They supples a loaner and washed my navigator. All good! CJ and staff in service were very attentive and kept me updated on the status of my repair. They supples a loaner and washed my navigator. All good! More

Very pleasant experience. I would recommend this dealership for service after the sell! All the service employees were pleasant and very helpful. Keep up the great job of assis I would recommend this dealership for service after the sell! All the service employees were pleasant and very helpful. Keep up the great job of assisting customers! More

In and out I was in and out with ease. I would recommend the shop and Justin Bailey to anyone I know. Friendly and fast service, top notch! I was in and out with ease. I would recommend the shop and Justin Bailey to anyone I know. Friendly and fast service, top notch! More

Great Service Dept Scheduled my appointment within a day of me calling! Thorough service on my vehicle, advised of needed repairs, called me before moving forward with Scheduled my appointment within a day of me calling! Thorough service on my vehicle, advised of needed repairs, called me before moving forward with repairs, reasonable priced parts and labor! I Will be back . Thank you! More

Perfect service I had two recalls on my car. Could not have asked for better service. Loaner vehicle was perfect. And I was defiantantly treated like a lady. I had two recalls on my car. Could not have asked for better service. Loaner vehicle was perfect. And I was defiantantly treated like a lady. More

MKc Repair CJ & Eric were excellent as they addressed our concerns/problems. We communicated w/them regularly. They were accessible, knowledgeable, and committed CJ & Eric were excellent as they addressed our concerns/problems. We communicated w/them regularly. They were accessible, knowledgeable, and committed to solving the problem. We recommend them highly and appreciate their diligence/expertise. More

Excellent Great customer service everybody is super nice . They do a great job. I will be back for my next service in about 5000 miles. See you soon guys Great customer service everybody is super nice . They do a great job. I will be back for my next service in about 5000 miles. See you soon guys More

excellent service Great customer service. Very nice waiting area and I was offered a ;loaner. Nice refreshments while I waited.. My car was washed and vacuumed and M Great customer service. Very nice waiting area and I was offered a ;loaner. Nice refreshments while I waited.. My car was washed and vacuumed and Mr. Harrison buffed out a black streak for me. Yahoo More

First oil change service for my Lincoln MKC Everyone was friendly and helpful even though I did not purchase the vehicle at this dealership. Even gave me a short tutorial as car was slightly use Everyone was friendly and helpful even though I did not purchase the vehicle at this dealership. Even gave me a short tutorial as car was slightly used when purchased and I was not familiar with all the new technology. My previous car was 18 years old. Service was done quickly. More

We had our Lincoln MKZ serviced. The service was fantastic. The service was fantastic from beginning to end. CJ the service representative was kind, knowledgeable and very helpful! The waiting area was very nic The service was fantastic from beginning to end. CJ the service representative was kind, knowledgeable and very helpful! The waiting area was very nice and CJ made me feel very comfortable. More