Ford of Franklin - Service Center

Outstanding Service Department C J met me promptly upon my arrival and extended every courtesy to me. He clearly and carefully outlined exactly what they were going to do and confi C J met me promptly upon my arrival and extended every courtesy to me. He clearly and carefully outlined exactly what they were going to do and confirmed that was indeed what I had come in to have done. Moreover, they were finished earlier than promised because they did not do a tire alignment I had requested. This was because C J and the staff were totally honest and did not perform work that was not needed. Not only did this save me money but it earned my trust. C J is the best and this dealership is excellent. More

Recall repair The service department got my vehicle in and out within hours. Justin was Friendly and didn't try to push other repairs. we dropped off the vehicle o The service department got my vehicle in and out within hours. Justin was Friendly and didn't try to push other repairs. we dropped off the vehicle overnight and it was ready by 11:00 am the next day More

Service was great. Everything was perfect. People were knowledgeable and courteous. Gave me a loaner and when I returned the next day my car was washed and gleaming. Everything was perfect. People were knowledgeable and courteous. Gave me a loaner and when I returned the next day my car was washed and gleaming. More

Recall repair Great Timing of getting recall job completed in less than a day. Took a little to get appointment but everyone was great getting job completed. Great Timing of getting recall job completed in less than a day. Took a little to get appointment but everyone was great getting job completed. More

Excellent customer service. C j was very helpful and an asset to your company. He explained the future services that my car needed and the price for each thing that needed to be C j was very helpful and an asset to your company. He explained the future services that my car needed and the price for each thing that needed to be done. More

Exceptional Service Chris was very knowledgeable, thorough, professional, and prompt. He explained the process of the recalls, service, and repair needed for my vehicle. Chris was very knowledgeable, thorough, professional, and prompt. He explained the process of the recalls, service, and repair needed for my vehicle. Although there was no availability, he squeezed my vehicle into the schedule. More

Excellent Customer Service The employees really go above and beyond for their customers. Timing is prompt and quick. They text you updates & if you are curious about how much lo The employees really go above and beyond for their customers. Timing is prompt and quick. They text you updates & if you are curious about how much longer your car will take; you can text to ask, receiving a quick response. CJ Harrison is extremely polite, personable, and very professional. He told me exactly what I needed, using verbiage that was easy for me to understand. I will request his assistance last time! He was GREAT! I will be back! More

Service Department Justin Bailey was great to deal with. He made sure the recall issue and the two system flushes were taken care of as quickly as possible. Justin is Justin Bailey was great to deal with. He made sure the recall issue and the two system flushes were taken care of as quickly as possible. Justin is a great asset to the Service Department. More

Excellent Chris was very helpful , allowing recall to be performed a month sooner than another local dealer offered.. Even though I will have to drive twice as Chris was very helpful , allowing recall to be performed a month sooner than another local dealer offered.. Even though I will have to drive twice as far I will have any future Ford related service done at Ford of Franklin. More

Professional service Staff friendly and informative Repairs made on time for 3 recalls on 2015 Explorer. Service representative explained recall work that was to be comp Staff friendly and informative Repairs made on time for 3 recalls on 2015 Explorer. Service representative explained recall work that was to be completed and gave time frame for completion. Extra: windows had been cleaned and light car wash More