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357 Reviews of Ford of Franklin - Service Center
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April 12, 2024
4/11/24 We have acquire several new Ford vehicles at this dealership over the last 21 years for our family. We have enjoyed the different selections of Ford designs while our family has grown in Franklin, TN dealership over the last 21 years for our family. We have enjoyed the different selections of Ford designs while our family has grown in Franklin, TN. We missed the previous owner when we first chose this Ford dealership for providing the highest level of service when buying new vehicles with Ford. However, our family has enjoyed the layers of unique history that has something for everyone. We have referred so many family members, friends, coworkers and new business owners to Ford. We are sharing our experience after a survey from Ford Lincoln of Franklin. “ I see that you may have received a survey from MEDALLIA asking for your feedback on our performance during your recent service visit. We strive for 5 STARS and EXCELLENTS. If for ANY reason you feel that we haven't earned a passing survey please contact me or my manager BEFORE completing, so we may have the opportunity to address any issues. “ We are sharing, so you don’t feel disappointed as we did at this Ford dealership location in Franklin, Tennessee. The owner doesn’t return calls when you request his assistance of this Ford dealership with a complaint that isn’t fair with your Ford vehicle. We learn that this Ford dealership isn’t equipped to provide Customer loyalty and personal experience in making a decision of where to do your wheeling and dealing on Ford vehicles. We would like to inform you that Lauren Distephano the Customer Relations Manager of Ford of Franklin or the Owner of Ford of Franklin / Toyota of Cool Springs Carmine Grassi didn’t follow through when reaching out as of today 04/11/24 about our Ford vehicle with passionate people at this organization that first got our business many years ago. Lauren Distephano and Carmine Grassi has our return number to call, our email and welcome to text us to resolve our concerns, if they choose to take time for a family that loves the Ford brand. We are unable to purchase or mention this Ford dealership in the future due to failure of resolving our Lifetime Warranty concerns that is offer with every new vehicle purchase on the Ford brand . The Ford of Franklin dealership has lost our business and friendship. Sincerely, The Johnston family More
by I love Fords
Employees Worked With
Lauren and Carmine
March 22, 2024
Stephen has been so wonderful and a pleasure to work with! From the purchase of my car to any follow up questions or concerns I had, it was very clear that he supports his customers whole-heartedly! with! From the purchase of my car to any follow up questions or concerns I had, it was very clear that he supports his customers whole-heartedly! More
by JUSTINESIEGFRIED
Employees Worked With
TC McCarthy, Stephen Farrar
February 03, 2024
First experience with this service department. My truck has been in for three full days. I've left 4 messages and I can't get a returned call or text on status. I've never had service this poor. My truck has been in for three full days. I've left 4 messages and I can't get a returned call or text on status. I've never had service this poor. More
by Tim
Employees Worked With
Justin Bailey Bailey
September 21, 2023
Great Service from Ford & Lincoln collision center- our car looks brand new!! Due to a broken kneecap my husband was unable to drive to the dealership & pick up our car. Margo & Catrina saved the day for u car looks brand new!! Due to a broken kneecap my husband was unable to drive to the dealership & pick up our car. Margo & Catrina saved the day for us...they delivered our car to our home. They were very friendly & a pleasure to have met them. Thanks Margo & Catrina for going above & beyond. Dennis & Anita More
by Bigdr
Employees Worked With
Collision Center Manager, Margo & Catrina
August 27, 2023
I bought a Ford Edge from Ford of Franklin. Stephen Farrar has followed up with me numerous times and helped answer any questions I had about my vehicle. I have returned twice for service, a Stephen Farrar has followed up with me numerous times and helped answer any questions I had about my vehicle. I have returned twice for service, and both times, servicing has gone well. This last time, I was very pleased with how quickly the Service Dept. took care of my vehicle and had me out of there. More
by MURRAYWDKL
Employees Worked With
Chris Eisenhauer, Justin Bailey Bailey, Stephen Farrar
July 26, 2023
This is my third experience with Ford of Franklin. And this one actually exceeded my expectations. I needed to have recall work done and get the usual Works oil change and tire rotation. It was going And this one actually exceeded my expectations. I needed to have recall work done and get the usual Works oil change and tire rotation. It was going to take more than an hour or so. I was trying to figure out how my Bronco Sport there and back again plus get me to work in Nolensville. That was when they recommended their newer pick-up and delivery service. Not of me but my car so I could stay put and not have to figure all the logistics out. I was contacted by an appointment specialist. They tell you when they are on the way and when they have arrived. Contacted when it was ready. And when they would be returning it. Paid online. It was a seamless and painless process with lots of communication in different ways. Highly recommend. All parts of the system worked like they were supposed to from service to the concierge folks. It certainly means I will keep coming back for all my service needs. More
by squires177
Employees Worked With
Chris Simpson
July 21, 2023
Great dealership. They are very professional. The people are very personal and professional.They did a great job on my vehicle. I am very satisfied. They are very professional. The people are very personal and professional.They did a great job on my vehicle. I am very satisfied. More
by Fsubuf
Employees Worked With
Lonnie Stevens
