Ford of Franklin - Service Center

Great service... got me in quickly, took care of two recalls, had my truck back by lunch and kept me in the loop on everything. Chaz was terrific. recalls, had my truck back by lunch and kept me in the loop on everything. Chaz was terrific. More

Top Quality Service Justin Bailey and the dealership did a great job. Justin was friendly, professional, thorough, kept me completely informed and up to date on the proc Justin Bailey and the dealership did a great job. Justin was friendly, professional, thorough, kept me completely informed and up to date on the process, and my car was done earlier than expected. It's very commendable when a service department goes to the trouble to build trust and make you comfortable leaving one of your biggest assets with them. Keep up the good work! More

exceptional service in a timely manner I wish to especially thank Chris Eisenhower for his special attention to my Ford F250 problem. I am from Slidell Louisiana and a breakdown out of town I wish to especially thank Chris Eisenhower for his special attention to my Ford F250 problem. I am from Slidell Louisiana and a breakdown out of town was even more concerning. but Chris diagnosed my problem over the phone. I had the vehicle towed to the dealer ship which began servicing the vehicle on arrival and I was able to pick up the vehicle the next day. Thank you Chris for your expertise and compassionate attention. More

Great service experience Brought my truck in for a service light. I was on a tight schedule and needed it for work the next day. Hunter, the Service rep did an awesome job a Brought my truck in for a service light. I was on a tight schedule and needed it for work the next day. Hunter, the Service rep did an awesome job at communicating with me and make sure it was ready in time.. More

Hunter Rose, was professional, kind, and helpful On Saturday, Oct 12, I had brought my vehicle into Franklin Ford/Lincoln Dealership for an oil change, tire rotation/ balance. Unfortunately, there wa On Saturday, Oct 12, I had brought my vehicle into Franklin Ford/Lincoln Dealership for an oil change, tire rotation/ balance. Unfortunately, there was an issue with starting my vehicle after this service and it was determined that I needed a new battery. Although unexpected, the repair was completed efficiently, and I was able to go on my way. The following dayI was on my way to a family function when my Engine Indicator Light started to flash and a message advised to stop. I pulled into a parking lot, where my car stalled. I had my vehicle towed into the Dealership and received help with obtaining an Enterprise rental vehicle (with the help of Stephen Farrar). I was advised on Monday that they were unable to start work on my vehicle but was assured that they would inspect it as soon as possible. On Tuesday, Hunter Rose/Service Adviser kept me informed of progress and then thoroughly reviewed their findings and repair recommendations. He also offered a loner vehicle since I had concerns regarding cost of having a rental car for a week in addition to the repair cost. His kindness and thoroughness helped to make a frustrating situation more tolerable. More

Service Lincoln Service Advisor Eric Jones is the absolute best! I’ve been to several dealerships across many car brands and he is the best service advisor I Lincoln Service Advisor Eric Jones is the absolute best! I’ve been to several dealerships across many car brands and he is the best service advisor I’ve come across yet. More

Received excellent service. I received outstanding service on my visit last week. CJ was very courteous and professional. He explained the services I needed and went over them wi I received outstanding service on my visit last week. CJ was very courteous and professional. He explained the services I needed and went over them with me at completion. More

Excellent Personnel! Excellent Service! Stephen, “the guy with the purple pen”, was a great help on Sunday and today. CJ in service also very helpful. Can’t praise enough! Stephen, “the guy with the purple pen”, was a great help on Sunday and today. CJ in service also very helpful. Can’t praise enough! More

Great Service with Hunter Great service. Hunter did an excellent job ensuring I had updates on the status of the work being done with my truck. One it was finished, he walked Great service. Hunter did an excellent job ensuring I had updates on the status of the work being done with my truck. One it was finished, he walked through all the different items that were addressed and ensured I was happy with the outcome. I would recommend Ford of Franklin service to anyone looking for quality work. Ask for Hunter. More