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355 Reviews of Ford of Franklin - Service Center
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January 28, 2020
Outstanding service on my Ford Vehicle at Ford of Franklin. Showed up without an appointment to get my oil changed on my 2018 Ford F -150 and left the dealership within 1:15 minutes Franklin. Showed up without an appointment to get my oil changed on my 2018 Ford F -150 and left the dealership within 1:15 minutes More
by Terry.Safer
Employees Worked With
Andrew Mofield 5 stars
January 27, 2020
Thank you Hunter for always going above and beyond the best customer service in Tennessee. I appreciates how you make sure to cover ever detail when looking at my vehicle while at The Ford of Franklin. My best customer service in Tennessee. I appreciates how you make sure to cover ever detail when looking at my vehicle while at The Ford of Franklin. My truck is doing great and I’m proud to know that Ford of Franklin has the best man when taking care of their Ford customers. Thank you for always making the communication very easy and helpful when checking on any questions that I have each visit while at the dealership. I have been sharing with everyone in Downtown Nashville, Murfreesboro, Bellevue , Hermitage, Hendersonville, Gallatin and especially the city of Franklin that everyone should take time to visit the Ford of Franklin to see the quality and personality when speaking with you before they buy their first Ford and while they own many more new Fords as well in the future! Thanks again for all you do! Mr. Johnston More
by I love Fords
January 10, 2020
Service on air bag recall for my 2011 Ranger The customer representative was wonderfully courteous. The customer waiting room was friendly and inviting. Service work [air bag recall] was comple The customer representative was wonderfully courteous. The customer waiting room was friendly and inviting. Service work [air bag recall] was completed in a very timely 70 minutes. More
by charles.coffey
Employees Worked With
December 31, 2019
This is a great service department who provide very fast service for an oil change and the rotation. I also bought my truck there and the sales people were very nice and accommodating. service for an oil change and the rotation. I also bought my truck there and the sales people were very nice and accommodating. More
by Bugleman
Employees Worked With
December 30, 2019
Excellent service and staff!! Answered all of my questions. Ensured I was pleased with the service. Provided me with transportation to and from work as my car was being serviced. Prompt and quality questions. Ensured I was pleased with the service. Provided me with transportation to and from work as my car was being serviced. Prompt and quality service and staff! More
by sapphire04
Employees Worked With
George McClellan
December 27, 2019
If you value service after the sale this is where you buy. After 4 years of service on my Navigator there service has been excellent. I will by my next car or truck from Franklin Lincoln Ford, got ther buy. After 4 years of service on my Navigator there service has been excellent. I will by my next car or truck from Franklin Lincoln Ford, got there service. More
by Ed395
Employees Worked With
Erik from service department
December 09, 2019
Great service, super fast exceptional support and very friendly people. Thank you Hunter for going above and beyond again!!! Will come back soon no worries !!!! friendly people. Thank you Hunter for going above and beyond again!!! Will come back soon no worries !!!! More
by Peter.tufan
Employees Worked With
Hunter
December 09, 2019
I scheduled a factory recall for airbags. They loaned a car to me. It was a Ford Edge with 5 miles on it. Good service. The 10 point inspwction was incorrect because I had recently done most of the thin car to me. It was a Ford Edge with 5 miles on it. Good service. The 10 point inspwction was incorrect because I had recently done most of the things on the list . . . Transmission fluid change, radiator flush, tire rotation. More
by AnitaB
November 25, 2019
Everything went fine with my airbag recall repair. They let me use a 2019 Ford F150 until the job was done. Great service as always. let me use a 2019 Ford F150 until the job was done. Great service as always. More
by Stevef0903
Employees Worked With
November 24, 2019
Meeting/exceeding Lincoln standards! Eric Jones and the Ford/Lincoln of Franklin team are rockstars. In a day of very average service experiences (even with premium brands), this team wor Eric Jones and the Ford/Lincoln of Franklin team are rockstars. In a day of very average service experiences (even with premium brands), this team works hard to make certain every visit is exceptional. More
by eric.elwell.1
Employees Worked With
Eric Jones
