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355 Reviews of Ford of Franklin - Service Center
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May 19, 2020
Service The service, consideration, and suggestions as well as the updates regarding the work in progress was excellent. They also ordered a filter for me whi The service, consideration, and suggestions as well as the updates regarding the work in progress was excellent. They also ordered a filter for me which was out of stock. That was taken care of as well. More
by jackiewerblun
Employees Worked With
Tanner
April 11, 2020
Ford Lincoln of Franklin is truly exceptional!! I had great customer service and I didn't have to wait very long. The service was absolutely exceptional. I will highly recommend family and friends. I had great customer service and I didn't have to wait very long. The service was absolutely exceptional. I will highly recommend family and friends. More
by evance
Employees Worked With
Krista Way
March 17, 2020
Maintenance Good job. Helpful in explaining how new brakes worked. Wish they would have told me about this type of brakes and potential problems when we bought th Good job. Helpful in explaining how new brakes worked. Wish they would have told me about this type of brakes and potential problems when we bought the car. It would have alleviated a lot of worry, heartache and wasted time. More
by Debbygann801
March 16, 2020
Great and fast service!!! I called on Thursday afternoon and Chris E. scheduled an appointment for us on Friday morning. Our 2009 Ford Expedition SUV service was completed on S I called on Thursday afternoon and Chris E. scheduled an appointment for us on Friday morning. Our 2009 Ford Expedition SUV service was completed on Saturday afternoon. Chris E. was truly professional and friendly explaining everything clearly. All of the issues that we listed were fixed properly and it runs wonderfully. More
by rickymbryant
Employees Worked With
March 06, 2020
Service on 2006 Ford Ranger My Ranger had a check engine light on Saturday-- didn't drive it till Monday morn-took the Ranger to Ford-Lincoln of Franklin on Monday morn--it was My Ranger had a check engine light on Saturday-- didn't drive it till Monday morn-took the Ranger to Ford-Lincoln of Franklin on Monday morn--it was serviced and returned to me on Wed AM--great work great service--thanks --gene kleiser More
by margek112
Employees Worked With
March 04, 2020
Took care of the issue understood the issue and ordered the parts and fixed it the first time. Chris has been great to work with for a number of years. Keep him around pleas understood the issue and ordered the parts and fixed it the first time. Chris has been great to work with for a number of years. Keep him around please. More
by acvandpav
Employees Worked With
February 27, 2020
Had two recalls completed. Truck was done when they said it would be. I was kept up to timing of completion. everyone was concerned that everything was good for me. it would be. I was kept up to timing of completion. everyone was concerned that everything was good for me. More
by duhler1
Employees Worked With
Gina Dillman
February 20, 2020
First time visit to the service department at Ford Lincoln Mercury. Justin Bailey (service advisor) took good care of us! We will definitely be back. Lincoln Mercury. Justin Bailey (service advisor) took good care of us! We will definitely be back. More
by diane s
Employees Worked With
February 20, 2020
Took my 2019 MKC for it's first service yesterday and had a very positive experience. Eric was very patient, answered all of my questions and even showed me how best to clean my leather interior. a very positive experience. Eric was very patient, answered all of my questions and even showed me how best to clean my leather interior. More
by AHolland
Employees Worked With
Eric Jones, Markus Hartley
January 30, 2020
SUPER Service from Hunter Rose at FLF! Wow--I'm just so impressed by the kind of service I consistently get from Hunter Rose, my Ford Lincoln Franklin service rep. Example: Had some troubl Wow--I'm just so impressed by the kind of service I consistently get from Hunter Rose, my Ford Lincoln Franklin service rep. Example: Had some trouble with my car last night, just as they were closing up, and Hunter not only ensured I had a ride home, but he stayed with me until that ride arrived. What's more, he assure me that, if he couldn't get me a ride home, he would take me himself (many miles out of his way). That's the kind of personal, high-quality service I receive from Hunter every time I bring my vehicle in. And, ya know, he's a darn nice guy to hang out with and talk to. I couldn't be happier, thanks to the experiences I have with Hunter. More
by markwaynehelm
Employees Worked With
Hunter Rose
