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355 Reviews of Ford of Franklin - Service Center
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August 15, 2020
Worked with Chris in Service Department and he was first class throughout the entire process. He kept me in the loop and took great care of my truck. class throughout the entire process. He kept me in the loop and took great care of my truck. More
by Buckinaggie
Employees Worked With
August 11, 2020
Came in for repair on my company car. Hunter Rose was my service representative and that seemed to be the problem. No communication, multiple voicemails left with no response. The repair itself appears to service representative and that seemed to be the problem. No communication, multiple voicemails left with no response. The repair itself appears to be fine. I have been coming to Ford Lincoln of Franklin for years and this was by far the worst service experience. Ignored for days andWas made to feel that my time was not valuable. Came to pick up my car and had to wait 30 minutes for Hunter to become available. Was in his cubicle talking with a couple mechanics as I sat at the bar waiting. (They were not talking about business). Not sure if I will return but if I do I will use somebody else! More
by Ford Guy
Employees Worked With
Hunter
August 08, 2020
Excellent service team from beginning to end. Awesome customer service at check-in and great technicians in the bay, Andre always looks out for my truck and what’s in my best interest to keep my truck sa customer service at check-in and great technicians in the bay, Andre always looks out for my truck and what’s in my best interest to keep my truck safe and serviced accurately... I will always use Franklin Ford for all my vehicle needs... More
by mskleeman
Employees Worked With
Tanner Cormier Service Advisor
August 07, 2020
Best service ever from a dealership. Glen way over delivers every time and is always extremely kind and helpful through the entire service process. Highly recommend. delivers every time and is always extremely kind and helpful through the entire service process. Highly recommend. More
by bfaeth2012
Employees Worked With
Glen
August 01, 2020
Had oil changed, tire rotation, fluids checked, didn't surprised me but needed a new battery. Work done well, out in no time flat. Thanks surprised me but needed a new battery. Work done well, out in no time flat. Thanks More
by Congilio
Employees Worked With
July 31, 2020
Great. I arrived at my service time, they took me right in, and before I could even get my second cup of free coffee they had oil, lube, tires rotated, washe I arrived at my service time, they took me right in, and before I could even get my second cup of free coffee they had oil, lube, tires rotated, washed and vacuumed my car! That's Service! More
by wstorey
Employees Worked With
Markus Hartley, Ish Saddler
July 26, 2020
Good customer service from Quick Lane Allen McDaniel was my consultant in my recent Quick Lane service. I needed my regular service with oil change, filter, etc. and had 2 other items tha Allen McDaniel was my consultant in my recent Quick Lane service. I needed my regular service with oil change, filter, etc. and had 2 other items that needed repair. My service had to be handled in 2 separate visits due to ordering a part. Allen was very professional, courteous, and knowledgeable. Allen and the technician explained in detail the services provided, added things I needed to be alert to in the future, and took action to order parts I needed for repairs and made the necessary arrangements for the repair to be completed. My thanks to Allen and the technician for exceptional customer service. More
by lala
Employees Worked With
Allen McDaniel and the technician who worked on my car.
July 08, 2020
Gina Gilman in service was very helpful.Called or Texted Gina Gilman in service was very helpful. Called or Texted back and keep me informed on the status of my repair. I always take my vehicle to Franklin Gina Gilman in service was very helpful. Called or Texted back and keep me informed on the status of my repair. I always take my vehicle to Franklin Ford for Service More
by kato56
June 16, 2020
In 2018 I bought a new Ford f150, although I got off to a rocky start with the sales department, they reached out and did everything possible to satisfy me. I have had my truck in for service, regular mainte rocky start with the sales department, they reached out and did everything possible to satisfy me. I have had my truck in for service, regular maintenance and a rear differential issue and have always received excellent customer service. I recommend this dealership to anyone who needs a new vehicle, repair work, or just need regular maintenance. More
by jcovington620
Employees Worked With
George in Quick Lane
May 20, 2020
Recall on Ford Edge brake booster Dealer refused to replace the brake booster under recall..Advised we had the extended warranty service manager still refused.Booster replaced by anot Dealer refused to replace the brake booster under recall..Advised we had the extended warranty service manager still refused.Booster replaced by another dealer.Sad More
by DLST4
Employees Worked With
Do not remember Service managers name.
