Ford of Franklin - Service Center

Excellent customer service. Very thorough in their work on my vehicle. Updated me on potential upcoming work that might need to be done. They were accurate in terms of how much time work would take. Hig on my vehicle. Updated me on potential upcoming work that might need to be done. They were accurate in terms of how much time work would take. Highly recommend. More

Excellent customer service. Professional and very helpful. Chris kept me updated through text about my car. He listened to all my concerns and he addressed them with a detailed explanation. I will de helpful. Chris kept me updated through text about my car. He listened to all my concerns and he addressed them with a detailed explanation. I will definitely be letting them do the service on my car More

As with my last visit, Chris was easy to work with. I was able to set up an appt with ease and even though the part wasn't in stock, Chris was able to get it in within a couple of days, as promised, we set u able to set up an appt with ease and even though the part wasn't in stock, Chris was able to get it in within a couple of days, as promised, we set up an appt for the next day and my car was back at home that same day. Appreciate the quick turnaround. More

1st time other than an easy recall.Hunter talked me 1st time other than an easy recall. Hunter talked me thru the repairs and everything worked our well. I'll be returning for future service on my 1st time other than an easy recall. Hunter talked me thru the repairs and everything worked our well. I'll be returning for future service on my Ford Fusion More

Hunter did a nice job with communications, explaining the problem I was experiencing, handling the logistics , followed up and got my vehicle back to me timely problem I was experiencing, handling the logistics , followed up and got my vehicle back to me timely More

Chris was great. He explained everything that was going on. Made the process simple and easy. I was in and out both times within a few minutes which is great for my busy schedule. on. Made the process simple and easy. I was in and out both times within a few minutes which is great for my busy schedule. More

My cars’ problem was difficult to diagnose but the Ford Lincoln of Franklin TN were persistent, my car runs perfect! Can not say enough of how consistently and quickly they responded to my questions or con Lincoln of Franklin TN were persistent, my car runs perfect! Can not say enough of how consistently and quickly they responded to my questions or concerns. Chris my contact rep kept me in the loop with constant updates. Everyone on the team was engaging and professional. This was my first experience with them and I willl definitely be staying! More

Great service manager. Timely service. Was updated via text and in my Lincoln app. Lincoln sent out a driver 30+ miles to pick up my car. text and in my Lincoln app. Lincoln sent out a driver 30+ miles to pick up my car. More

Dealer Service Department Exceeded Expectations Exceptional service as all my expectations were met and exceeded. Our vehicle was well taken care of and the technician delivered vehicle back in exce Exceptional service as all my expectations were met and exceeded. Our vehicle was well taken care of and the technician delivered vehicle back in excellent condition. More