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Ford of Franklin - Service Center

Franklin, TN

4.4
355 Reviews

355 Reviews of Ford of Franklin - Service Center

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December 30, 2020

We always take our cars for service to the Franklin Ford Dealership In Franklin Tennessee And their service Department is the Best around. Our service guy is Hunter Rose and he is a Outstanding Team member More

by Rambo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Rose
Jan 04, 2021 -

Ford of Franklin responded

Hello, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Ford Lincoln of Franklin

Jan 04, 2021 -

Ford of Franklin responded

Hello, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Ford Lincoln of Franklin

December 25, 2020

While this was a tricky electrical situation, Hunter took an amazing interest in us and managed to have the problem resolved so we had our vehicle back before Christmas. We would definitely contact Hunter f More

by paulferington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter Rose
Dec 26, 2020 -

Ford of Franklin responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 21, 2020

Had problems with my truck on the way home, the guys at Ford Lincoln of Franklin got me in right away and fixed my problem. Could not ask for a better experience More

by cncpressbrakes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Dec 23, 2020 -

Ford of Franklin responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 21, 2020

I scheduled an appointment to get routine service on my 2019 F 150. Tanner Cormier was very easy to work with. Very professional. He provided periodic updates during the service. The truck was ready exactl More

by wglusac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Cormier
Dec 23, 2020 -

Ford of Franklin responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

December 07, 2020

Tanner has always been a huge help in service. We refuse to go to any other Ford In our area and would prefer to go to Franklin to see Tanner versus any other dealer. He does a fantastic job and wouldn’t tr More

by Sierra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner Cormier
Dec 12, 2020 -

Ford of Franklin responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

November 08, 2020

George was courteous throughout the whole experience. He kept informed on the status and ensured that when they found worn front break pads that I understood the cost and introduced me to the service tech f More

by Buckeye9900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
Nov 11, 2020 -

Ford of Franklin responded

Hello, thank you so much for your feedback about Ford Lincoln of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

November 07, 2020

Thank you for always being so kind and helpful when I bring my vehicles in for servicing. Receiving excellent customer service is a big deal to me. More

by Kferagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn
Nov 11, 2020 -

Ford of Franklin responded

Hello, thank you for your great feedback! Our team here at Ford Lincoln of Franklin sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Our team is available should you require any extra help. Take care!

November 01, 2020

Chris E in the service dept was really great, helped me get a number of issues with my car sorted out in a short amount of time & kept us updated during the entire process. More

by Jenna_c16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Ford of Franklin responded

Jenna, thank you for your great feedback! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

November 01, 2020

Charles in service was great. I didn’t buy the truck there so I wasn’t sure how I would be treated, but it seemed not to make a difference More

by cfbarnes
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
He is in service, name is Charles and a white guy.
Nov 11, 2020 -

Ford of Franklin responded

Hi, thank you for your great feedback! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

October 26, 2020

Ford Lincoln of Franklin did a great job servicing my 2015 Escape. The Scheduling was easy and appointment convenient. No problem dropping off or picking up vehicle. More

by jaychar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen
Nov 07, 2020 -

Ford of Franklin responded

Jaychar, we're happy to hear you had such a positive experience with our team! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

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