Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
355 Reviews of Ford of Franklin - Service Center
Sort by
November 22, 2024
Brooke was outstanding. She stoood out in every way possible. She was genuinely in touch with my needs She stoood out in every way possible. She was genuinely in touch with my needs More
by Stevewang1163
Employees Worked With
November 22, 2024
Had such a great experience Brooke took fantastic care of me. I’ve gone to multiple dealerships and had a series of different advisors throughout. She really stood out and was super helpful and me. I’ve gone to multiple dealerships and had a series of different advisors throughout. She really stood out and was super helpful and More
by Stevewang1163
Employees Worked With
November 06, 2024
I am extremely disappointed with my recent experience at Ford of Franklin. I dropped off my car on 11/04 at 9 AM, and it wasn’t until the afternoon of 11/05 that I received a call regarding the issue. I had Ford of Franklin. I dropped off my car on 11/04 at 9 AM, and it wasn’t until the afternoon of 11/05 that I received a call regarding the issue. I had to repeatedly reach out to get any updates, as my service representative was consistently unresponsive and rude, refusing to return my calls. Even the service manager failed to return my calls. Furthermore, I feel that I was taken advantage of as a female customer. The quote I received for the repair was significantly higher than two other estimates from different Ford dealerships. Additionally, the diagnostic test, initially quoted at $110, ended up costing $258. I urge potential customers to be cautious when dealing with this dealership. It’s disheartening to encounter such poor service, unfair pricing practices, and unresponsive staff. More
by taygray
August 10, 2024
Super friendly staff with great customer service skills. Stephen was super helpful and went out of his way to make sure my needs were met. He understands the difference true customer service makes with the Stephen was super helpful and went out of his way to make sure my needs were met. He understands the difference true customer service makes with the overall business experience! More
by BSCOTTY23
Employees Worked With
May 31, 2024
Dropped off vehicle for diagnostic testing and rented a vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t vehicle from Enterprise for several days and no diagnostic was ran. I got a call from the service advisor to pick up the vehicle because they didn’t find anything wrong and I wouldn’t be charged. The car was shaking during ideling when I bought it in and continued when I picked it up. I went to another Ford dealership for a 2nd diagnostic test and received a loaner while the problem was diagnosed to find out I had a transmission issue. That sounds like something to me. More
by Angela F
Employees Worked With
Nick St Clair
May 30, 2024
Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More
by leecoleman30
May 26, 2024
Steve was very friendly and helpful. He went the extra mile to help me. Being Nice goes a long way. He went the extra mile to help me. Being Nice goes a long way. More
by redpebbles1015@yahoo.com
Employees Worked With
April 21, 2024
Amber and Keith have taken great care of me and the big SUV over the last 4 years with my Lincoln Reserve Navigator….truly the best vehicle I have ever owned. Thank you all. Scott Miller SUV over the last 4 years with my Lincoln Reserve Navigator….truly the best vehicle I have ever owned. Thank you all. Scott Miller More
by scott.w.miller
April 12, 2024
4/11/24 We have acquire several new Ford vehicles at this dealership over the last 21 years for our family. We have enjoyed the different selections of Ford designs while our family has grown in Franklin, TN dealership over the last 21 years for our family. We have enjoyed the different selections of Ford designs while our family has grown in Franklin, TN. We missed the previous owner when we first chose this Ford dealership for providing the highest level of service when buying new vehicles with Ford. However, our family has enjoyed the layers of unique history that has something for everyone. We have referred so many family members, friends, coworkers and new business owners to Ford. We are sharing our experience after a survey from Ford Lincoln of Franklin. “ I see that you may have received a survey from MEDALLIA asking for your feedback on our performance during your recent service visit. We strive for 5 STARS and EXCELLENTS. If for ANY reason you feel that we haven't earned a passing survey please contact me or my manager BEFORE completing, so we may have the opportunity to address any issues. “ We are sharing, so you don’t feel disappointed as we did at this Ford dealership location in Franklin, Tennessee. The owner doesn’t return calls when you request his assistance of this Ford dealership with a complaint that isn’t fair with your Ford vehicle. We learn that this Ford dealership isn’t equipped to provide Customer loyalty and personal experience in making a decision of where to do your wheeling and dealing on Ford vehicles. We would like to inform you that Lauren Distephano the Customer Relations Manager of Ford of Franklin or the Owner of Ford of Franklin / Toyota of Cool Springs Carmine Grassi didn’t follow through when reaching out as of today 04/11/24 about our Ford vehicle with passionate people at this organization that first got our business many years ago. Lauren Distephano and Carmine Grassi has our return number to call, our email and welcome to text us to resolve our concerns, if they choose to take time for a family that loves the Ford brand. We are unable to purchase or mention this Ford dealership in the future due to failure of resolving our Lifetime Warranty concerns that is offer with every new vehicle purchase on the Ford brand . The Ford of Franklin dealership has lost our business and friendship. Sincerely, The Johnston family More
by I love Fords
Employees Worked With
Lauren and Carmine
March 22, 2024
Stephen has been so wonderful and a pleasure to work with! From the purchase of my car to any follow up questions or concerns I had, it was very clear that he supports his customers whole-heartedly! with! From the purchase of my car to any follow up questions or concerns I had, it was very clear that he supports his customers whole-heartedly! More
by JUSTINESIEGFRIED
