Ford of Cookeville - Service Center

My last experience was excellent! The service associate was professional, courteous and informative. The process was explained to me step by step. My vehicle was fixed without any issues. was professional, courteous and informative. The process was explained to me step by step. My vehicle was fixed without any issues. More

Very Pleased! Everyone was friendly, knowledgeable, and at no time did I ever feel pressured to have any maintenance work that wasn't needed. The work that was done Everyone was friendly, knowledgeable, and at no time did I ever feel pressured to have any maintenance work that wasn't needed. The work that was done was explained in layman's terms (I admit, I know nothing about automobiles) and I am very pleased. More

Great Service Thank you for all you do to keep my Ford running great! I bought my Ford F150 in 2015 and have been back for all the service on my truck. Thanks Thank you for all you do to keep my Ford running great! I bought my Ford F150 in 2015 and have been back for all the service on my truck. Thanks More

They got me right in for repairs and started working right away. She kept me informed about pricing and how long it would take. The edge runs great now. right away. She kept me informed about pricing and how long it would take. The edge runs great now. More

Awesome Christina always delivers the best in service!! Christina goes above and beyond!! In and out quickly, no complaints. The entire dealership does an awe Christina always delivers the best in service!! Christina goes above and beyond!! In and out quickly, no complaints. The entire dealership does an awesome job! More

Quick Service I had my oil and fuel filter changed. Truck washed. In & out in under an hour. Christina is AWESOME!!!!! Really knowledgeable when it comes to Ford I had my oil and fuel filter changed. Truck washed. In & out in under an hour. Christina is AWESOME!!!!! Really knowledgeable when it comes to Ford products. More

I had not been to the service department before , and they were super nice, efficient, and helpful. That’s all I have to say about that. they were super nice, efficient, and helpful. That’s all I have to say about that. More

Friendly personnel, high prices The service rep was great. I called back with an issue about the bad lug nuts being put back on after the tire rotation and was satisfied with his re The service rep was great. I called back with an issue about the bad lug nuts being put back on after the tire rotation and was satisfied with his response. I dropped my vehicle off at 9:15 and it was done by 11:00. Oil change, tire rotation, throttle body service, brake fluid service. Total labor of $225.35. WOW really? Aggregious. More

steve service visit dealership service center did great job with the scheduled service performed on my vehicle. the service staff did great job suggesting service to be d dealership service center did great job with the scheduled service performed on my vehicle. the service staff did great job suggesting service to be done. More

Getting to the root of the problem. My car has had a battery discharge problem for some time. The battery would slowly discharge. After taking the car to the selling dealer many time wit My car has had a battery discharge problem for some time. The battery would slowly discharge. After taking the car to the selling dealer many time with no result, I decided to bring it to Cookeville Ford/Lincoln. On the first visit a faulty battery was found and replaced. A faulty gateway module was also detected and ordered. On the second visit the gateway module replaced and tested. The car seems to be operating properly now. Problem solved!!! Cookeville Ford/Lincoln is now my place to get my car serviced. All of the service employees I dealt with were friendly and knowledgeable. I was kept informed of the progress as they determined the problem. Keep up the good work. More