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378 Reviews of Ford of Cookeville - Service Center
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January 27, 2020
Excellent Customer Service. Go above the standard to ensure the customer understands what is occurring with your vehicle. No assumptions on what they discovered while servicing / repairing your vehicle. ensure the customer understands what is occurring with your vehicle. No assumptions on what they discovered while servicing / repairing your vehicle. We are contacted by our Service Agent but the discovery was identified by the Technician. This communication is the focus of good leadership. If you have a desire to be treated with professionalism that is what you will receive here. You want be just a number to them. More
by Granite Industries
Employees Worked With
Casey - Service Rep
January 24, 2020
Great place for service! Again had a great visit and service. Very friendly and efficient staff. I got in and out in a very short time and was treated quite well. I have re Again had a great visit and service. Very friendly and efficient staff. I got in and out in a very short time and was treated quite well. I have recommended this dealership more than once and will again. Very pleased!!! More
by Mel321
Employees Worked With
Greg Copley this visit.
January 23, 2020
Always bring my car here for service. Drove right into service bay and was met by service rep. Service was quick but thorough. Waiting area clean along with restrooms. Good coffee. Than Drove right into service bay and was met by service rep. Service was quick but thorough. Waiting area clean along with restrooms. Good coffee. Thanks. More
by carolcox
Employees Worked With
Loftis, Casey
January 22, 2020
Employees are very courteous and very friendly. They explain everything so I can understand and make a good decision on the service I need. They also have a comfortable waiting area. explain everything so I can understand and make a good decision on the service I need. They also have a comfortable waiting area. More
by Margaret
Employees Worked With
Xavier Norman
January 21, 2020
Incredible Service! Perfect! The FLOC team was outstanding once again. Could not have asked for a better experience! Christina, Geoff, and Doug P made this so easy! I won't be go The FLOC team was outstanding once again. Could not have asked for a better experience! Christina, Geoff, and Doug P made this so easy! I won't be going anywhere else, ever! More
by Zach B
January 21, 2020
Ford F-150 Service Always bring my truck in and have Xavier take care of things what is needed he makes sure that things are up to date and NO sales pressure he is up an Always bring my truck in and have Xavier take care of things what is needed he makes sure that things are up to date and NO sales pressure he is up and honest and yes always has a big smile on his face. More
by pbskateso
Employees Worked With
Xavier
January 20, 2020
excellent service department Always professional, and go out of their way to meet every need we may have. They also service all of our vehicles, both domestic and foreign, with e Always professional, and go out of their way to meet every need we may have. They also service all of our vehicles, both domestic and foreign, with excellent service!!!! More
by S. Howard
Employees Worked With
Christina Root, Xavier Norman, Doug Phillips
January 19, 2020
2014 Taurus service Service area very efficient. Xavier was excellent. Impressed with the iPad use. and i will be back to have another problem addressed by the end of ne Service area very efficient. Xavier was excellent. Impressed with the iPad use. and i will be back to have another problem addressed by the end of next week More
by WAYNE CITTY
Employees Worked With
xavier norman
January 11, 2020
first oil change for 2019 ford escape casey loftus does an awesome job. he knows his job and how do it with professionalism. very professional and friendly. would recommend him to anyone casey loftus does an awesome job. he knows his job and how do it with professionalism. very professional and friendly. would recommend him to anyone More
by sheliah19
Employees Worked With
Casey Loftus
January 11, 2020
Very friendly and efficient service staff, especially Christina Root. She got us in on short notice and suggested service that was needed on our vehicle. She also fixed a recall that we knew nothing abou Christina Root. She got us in on short notice and suggested service that was needed on our vehicle. She also fixed a recall that we knew nothing about. More
by Dragon19401
Employees Worked With
Christina Root
