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Ford of Cookeville - Service Center

Cookeville, TN

4.7
378 Reviews

378 Reviews of Ford of Cookeville - Service Center

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February 25, 2020

Fast efficient service and friendly service staff that try to be helpful and answered all my questions. I keep coming back as I know I can depend on quality work. More

by smilingbird
Recommend Dealer
Yes
Employees Worked With
Joe Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Deloach
Feb 26, 2020 -

Ford of Cookeville responded

Thank you for taking the time to share your review with us, it is greatly appreciated by our entire staff at FLOC!

February 20, 2020

Always Reliable We take our Ford and other vehicles to Ford Lincoln of Cookeville for service. We know we will always get fair treatment and reliable service! More

by kfrost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Feb 21, 2020 -

Ford of Cookeville responded

Thank you for your review! We really appreciate you choosing to continue servicing your vehicle with us at FLOC. Glad to hear Christina made sure your experience with us was a great one. Please let us know if there is anything else our team can do to serve you before your next visit.

February 19, 2020

This is a very friendly Dealership,the people are so nice and polite and it’s a very fine place to do your car business. Thank you poncho Martin for for being so friendly to us on or latest visit. More

by Cterry
Recommend Dealer
Yes
Employees Worked With
David Martin
Feb 21, 2020 -

Ford of Cookeville responded

Thank you for the kind words! You're making us blush. We are pleased to hear David and Pancho took great care of you during your visit. Don't hesitate at all to reach back out to us if there is anything else we can do in the near future.

February 19, 2020

Service advisor was excellent and very courteous and professional. All service performed was explained in detail prior and after completion. I am very pleased with service. More

by Satisfied Customer
Recommend Dealer
Yes
Employees Worked With
Greg Copley
Feb 21, 2020 -

Ford of Cookeville responded

Thank you for your review. Thrilled to hear Greg took great care of you and your vehicle during your service visit with us.

February 16, 2020

Lyle is great! Helped me out with a tricky clip on my truck. Really a big help and I appreciate so much. Thanks so much. More

by HHstretz
Recommend Dealer
Yes
Employees Worked With
Lyle Heisz
Feb 18, 2020 -

Ford of Cookeville responded

Thank you for the review! Lyle always makes sure his customers receive the highest quality of service. Good to see your experience with him was the same. Please feel free to reach back out to Lyle or any of our team if there is any way we can serve you in the future.

February 15, 2020

Service advisor was excellent and very courteous and professional. Explained everything being done and have comprehensive review after all work was completed. Very satisfied with this. More

by Jraleigh
Recommend Dealer
Yes
Employees Worked With
Xavier
Feb 18, 2020 -

Ford of Cookeville responded

Thank you for leaving us your review! Happy to hear that Xavier took great care of you and your vehicle during your visit with us. Please don't hesitate to reach out if there is anything else we can do for you in the near future.

February 13, 2020

Great Assistant Was thrilled with the service Xavier gave me. It was refreshing to have someone as nice as him. I didnt feel as though i was just a number with him. More

by jomaynard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier
Feb 14, 2020 -

Ford of Cookeville responded

Jo, thank you for your review. You were in great hands with Xavier, we are thrilled to hear he made sure your experience with us was a great one. Please feel free to reach out if there is anything we can do for you before your next service visit.

February 12, 2020

Fast and effcient service We were able to have our vehicle serviced in a very efficient manner with a minimum wait, even without an appointment. Way to go, I am impressed. More

by Pat & Dick
Customer Service
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Feb 14, 2020 -

Ford of Cookeville responded

Pat & Dick, thank you for sharing your experience with us. These are the reviews we love to read from our customers! Glad to hear Casey took great care of you during your visit. Look forward to serving you again in the future!

February 06, 2020

Service was easy to schedule and was provided professionally Casey checked my car in when I arrived and he had the recall fixed promptly. When the fix was completed Casey explained what was done to fix the reca More

by hdhorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Feb 10, 2020 -

Ford of Cookeville responded

Thank you for leaving us your review! We are glad to hear Casey took great care of you during your visit to get your recall fixed. Please let us know if there is anything else we can do for you before your next visit.

January 29, 2020

Was in for service on my new escape there was a recall that needed to be addressed Billy Hummel was very nice and my suv is fixed thank you More

by Lanmartin1
Recommend Dealer
Yes
Employees Worked With
Will Ray
Jan 31, 2020 -

Ford of Cookeville responded

Thank you for leaving us your review! We are glad to hear Billy took care of your recall and made sure your experience with our dealership was a great one. Please let us know if there is anything our team can do for you before your next visit.

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