Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
386 Reviews of Ford of Cookeville - Service Center
Sort by
June 19, 2020
Fast Friendly Service The young man who welcomed me and arranged my service was very well mannered and polite! I will definitely return to this dealership for service. Th The young man who welcomed me and arranged my service was very well mannered and polite! I will definitely return to this dealership for service. Thanks More
by larry.funderburk
Employees Worked With
Josh Brown
June 17, 2020
Great experiance. Easy drop off and check in. They Called when my truck was ready. Everything was ready to go when I got here. Again it was a great experience Called when my truck was ready. Everything was ready to go when I got here. Again it was a great experience More
by Hcvetter
Employees Worked With
Doug
June 03, 2020
Tech was great to work with. Some prices seem high for some of the services that was recommended, I did not do because of cost. Friendly employees that seem to work well with you. Some prices seem high for some of the services that was recommended, I did not do because of cost. Friendly employees that seem to work well with you. More
by mabc1
Employees Worked With
Cassey
June 02, 2020
Friendly and professional The service department is one of the best. I have been using this service department for a long time, I trust them to do what needs to be done. The st The service department is one of the best. I have been using this service department for a long time, I trust them to do what needs to be done. The staff is very professional and friendly. Casey, Christina and Xavier have always been great. Keep up the good work. More
by Trucking James
Employees Worked With
Kevin Parrish
June 02, 2020
Awesome Christina and the crew are amazing! Top job! Brilliant people. Great service Would recommend them to anyone. And have! Love them and will co Christina and the crew are amazing! Top job! Brilliant people. Great service Would recommend them to anyone. And have! Love them and will continue coming back More
by Tunatater
Employees Worked With
Christina, Doug, Casey
June 01, 2020
The service we received was great . The wait time was less than expected. Overall our experience with the service department was very good . We were very pleased with everyone we dealt with . less than expected. Overall our experience with the service department was very good . We were very pleased with everyone we dealt with . More
by Michelle.young
Employees Worked With
Casey Loftis
May 31, 2020
Recall on our Lincoln The Ford/Lincoln dealership in Cookeville, Tennessee, quickly and efficiently handled our recall notice. When we drove into the service area, they i The Ford/Lincoln dealership in Cookeville, Tennessee, quickly and efficiently handled our recall notice. When we drove into the service area, they immediately found our name on the appointment register and took care of us. More
by faithwin
Employees Worked With
Doug Phillips
May 28, 2020
Great No Appointment Service I really like Ford Lincoln of Cookeville's no appointment service. I needed a routine service for my 2015 F-150, and just drove up to the door with no I really like Ford Lincoln of Cookeville's no appointment service. I needed a routine service for my 2015 F-150, and just drove up to the door with no call ahead or anything. Casey Loftis did a great job of getting me in immediately and writing up my service ticket. He said it would be about an hour and a half before it was finished, but he managed to squeeze me into a break in one of the technician's schedules, and it was done in less than half that time. Hats off to Casey and his good work. More
by GLBouska
Employees Worked With
Casey Loftis
