Ford of Cookeville - Service Center

Great service as always Casey was amazing as always. Love the staff. And the work was great. Always could spend less, but I’d hate to compromise quality. Really great exp Casey was amazing as always. Love the staff. And the work was great. Always could spend less, but I’d hate to compromise quality. Really great experience. Carey, Miguel and Christina are amazing More

service Had an appointment for oil change & tires balanced and rotated. Prompt & efficient service; waiting area was clean and comfortable. Casey L. did a v Had an appointment for oil change & tires balanced and rotated. Prompt & efficient service; waiting area was clean and comfortable. Casey L. did a very through review of my vehicle check sheet. More

service They did an oil change and tire rotation on my 2017 Ford Escape, I wasn't there long at all a great job done thank you. They did an oil change and tire rotation on my 2017 Ford Escape, I wasn't there long at all a great job done thank you. More

No Problems Stopped in for oil change, no appointment. Was told to just park car in que and it would be done. It was done rather quickly and with a smile. I'm qui Stopped in for oil change, no appointment. Was told to just park car in que and it would be done. It was done rather quickly and with a smile. I'm quite satisfied. More

Recall on my Lincoln Was greeted promptly, professionally, by K. Stephens. Service work was a recall. She explained everything upon completion. Very professional staff o Was greeted promptly, professionally, by K. Stephens. Service work was a recall. She explained everything upon completion. Very professional staff of employees from check in to check out. More

Great Service dept Christina, Has always been very easy to work with, the service dept is clean and my truck is right every time and check is so much better at the se Christina, Has always been very easy to work with, the service dept is clean and my truck is right every time and check is so much better at the service agent than the inside cashier, as in time saving.. Nothing is wrong inside but I can pay for my work and be gone.. I wouldn't think of no where else to go. More

First time in for service Everyone was very friendly and helpful. Wait wasn't very long. Truck was washed before turning it over to me. Overall it was a pleasant experience Everyone was very friendly and helpful. Wait wasn't very long. Truck was washed before turning it over to me. Overall it was a pleasant experience More

Great service of my 2012 Ford Focus I called earlier this week to make an appointment to have my car serviced, hopefully on a Saturday. The serviceman told me that they no longer took a I called earlier this week to make an appointment to have my car serviced, hopefully on a Saturday. The serviceman told me that they no longer took appointments and that I could come in anytime. I brought my 2012 Ford Focus to the dealership on Saturday Morning. They took it right in and serviced it while I waited in the lounge. The wait was not long. Kristina, the service employee, told me that I had a free service on my account, so I did not owe anything for the oil change and tire rotation. More

Key programing Loss original key on trip had to replace and have reprogramed.. Casey and Cristina were excellent along with parts department in scheduling work, se Loss original key on trip had to replace and have reprogramed.. Casey and Cristina were excellent along with parts department in scheduling work, service dept had it done promptly. Thanks to all. More

Very Good. They were fast, efficient, and very friendly. The waiting room was comfortable and clean. Refreshments were available from the machines in the waitin They were fast, efficient, and very friendly. The waiting room was comfortable and clean. Refreshments were available from the machines in the waiting room. Nothing else to say More