Ford of Cookeville - Service Center

service and workmanship Great customer service is what I look for when I take my vehicle in for maintenance. This service center is well maintained, very clean and with a fri Great customer service is what I look for when I take my vehicle in for maintenance. This service center is well maintained, very clean and with a friendly atmosphere. The service personnel always go over what my vehicle needs, and making suggestions as to future need of my truck. I definitely give this Ford dealership 5 stars. Great job! More

Quick and Pleasant Billy was very nice and professional. He answered any of my questions and did not feel pressured by him but also he came to me about a couple recalls Billy was very nice and professional. He answered any of my questions and did not feel pressured by him but also he came to me about a couple recalls and got taken care of. Thank you! More

Problem solved We had an annoying rattle at highway speed. The service advisor was familiar with problem and tech repaired it. Happy wife happy life! Thank you! We had an annoying rattle at highway speed. The service advisor was familiar with problem and tech repaired it. Happy wife happy life! Thank you! More

2014 Ford Escape Titanium All aspects of this visit were handled in a professional and friendly manner. The service was completed in a timely manner. Christina was very helpful All aspects of this visit were handled in a professional and friendly manner. The service was completed in a timely manner. Christina was very helpful answering some questions that my wife and I asked. We were treated in a courteous manner and will definitely be back. More

Smooth and Painless The title sums up my experience! I was in and out quickly and the Service Rep was friendly and helpful! Thanks to Garry for a pleasant experience! The title sums up my experience! I was in and out quickly and the Service Rep was friendly and helpful! Thanks to Garry for a pleasant experience! More

Great service with a very professional staff. The service at Ford Lincoln Cookeville is outstanding. The staff is professional, friendly and very knowledgeable. I would highly recommend this deale The service at Ford Lincoln Cookeville is outstanding. The staff is professional, friendly and very knowledgeable. I would highly recommend this dealership to anyone for the high quality of their service department. More

Quick and pain free Christina was professional and very courteous. Took a personal interest getting the job done. Made everything easy. I will be a regular costumer. Tha Christina was professional and very courteous. Took a personal interest getting the job done. Made everything easy. I will be a regular costumer. Thank you Dave More

Great Job! I was in for the 1st oil change and service on my F150. I really appreciated the fast in-n-out service, a comfortable waiting room, the friendliness o I was in for the 1st oil change and service on my F150. I really appreciated the fast in-n-out service, a comfortable waiting room, the friendliness of Christina and a job well done! Christina knows her stuff!!! She explains everything and has the best personality!! She needs a raise!!!!! More

This Dealership should give Customer Satisfaction lessons. Even with computer system and phones down my problem was handled in a professional and timely manner and I was even provided a courtesy vehicle until Even with computer system and phones down my problem was handled in a professional and timely manner and I was even provided a courtesy vehicle until mine was completed. Never even had to make any changes in my plan for the day. More

Outstanding Service Dept. While on an outing in Cookeville, 1hr from home, my 2018 Edge began making loud noises from the rear brakes. I pulled into Ford Lincoln of Cookeville While on an outing in Cookeville, 1hr from home, my 2018 Edge began making loud noises from the rear brakes. I pulled into Ford Lincoln of Cookeville to see if they could check it out. Even though they were very busy they managed to get my vehicle diagnosed and repaired very quickly. Their concern, courtesy, and professionalism were outstanding and second to none. Thank you Cookeville Ford Lincoln service professionals More