Ford of Cookeville - Service Center

The service department is great! All of the service writers we deal with are courteous. Xavier Norman was Yesterdays service rep. He’s wonderful. Always respectful. Always helpful. Always informative. writers we deal with are courteous. Xavier Norman was Yesterdays service rep. He’s wonderful. Always respectful. Always helpful. Always informative. Always courteous. We wish that everyone we dealt with was like this everywhere. We’re beyond happy with our experience at this Ford dealership. More

I discussed the issues with service membersChristina I discussed the issues with service members Christina Root she discussed everything very well Brought vehicle I drop it off 1:15pm Christina called I discussed the issues with service members Christina Root she discussed everything very well Brought vehicle I drop it off 1:15pm Christina called before 6pm completed and fixed ready to go So thankful for her great job that was done and her help. Looking forward to doing more business in the near future More

Professional, courteous service Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the e Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the employees were very courteous and professional. More

It was a great experience as usual! The staff was friendly and professional. My service needs were met and it was completed in a timely fashion. friendly and professional. My service needs were met and it was completed in a timely fashion. More

Great Service, High Prices I got to say Casey is one of best in the service dept. He is very knowledgeable with my issues, and has a great attitude. He listens to me about my is I got to say Casey is one of best in the service dept. He is very knowledgeable with my issues, and has a great attitude. He listens to me about my issues and is very professional. I always come away satisfied with the service I have requested and received. and this is the reason i will return. Again thanks guys and gals in the service dept. for all you do, when someone like me needs it the most. More

Getting Routine Service I brought my 2019 Flex for an oil change and a tire rotation. I was met in the queue by service attendant Xavier Norman. Big smile, great attitude, I brought my 2019 Flex for an oil change and a tire rotation. I was met in the queue by service attendant Xavier Norman. Big smile, great attitude, and very welcoming and personable! I waited inside the dealership and enjoyed some delicious hot coffee. After the service, which took less time than I expected, Xavier explained the work that was performed to my Flex. I left feeling satisfied and like I got a good deal. This is my third good experience with Cookeville Ford and I intend to continue servicing my Flex here. More

Oil Change with Casey Loftis Pulled into service bay, immediately greeted by Casey and received an oil change and the complimentary car wash from the dealership. Very pleased with Pulled into service bay, immediately greeted by Casey and received an oil change and the complimentary car wash from the dealership. Very pleased with Ford Lincoln of Cookeville. More

Christina Root was amazing at helping me solve my issue. Kept me informed. Comfortable place to relax while waiting. Provided ride home when unable to fix problem that day. Excellent service! Everyone wa Kept me informed. Comfortable place to relax while waiting. Provided ride home when unable to fix problem that day. Excellent service! Everyone was great. More

Everyone I have dealt with at your dealership has been so friendly, helpful, knowledgeable and professional from sales to service! They were all so efficient, also . friendly, helpful, knowledgeable and professional from sales to service! They were all so efficient, also . More