Ford of Cookeville - Service Center

Great service Vehicle repaired quickly and runs great after repair. Everyone was awesome and super helpful. I always feel confident that my vehicle will be serviced Vehicle repaired quickly and runs great after repair. Everyone was awesome and super helpful. I always feel confident that my vehicle will be serviced properly and every visit has been awesome. More

Friendly, Quick, Airbag Replacement Service.. I Pulled into the dealership and got into line . They were quick to get my information and get my truck taken care of. The waiting room was very comfo I Pulled into the dealership and got into line . They were quick to get my information and get my truck taken care of. The waiting room was very comfortable. I was told it should take approximately 45 minutes to replace the airbags .. I also appreciated the carwash ! More

Positive experience Friendly and efficient service writers. I have dealt with both Billy and Casey and found them to be very professional . Any problems that result from Friendly and efficient service writers. I have dealt with both Billy and Casey and found them to be very professional . Any problems that result from service work are handled immediately and to the customers satisfaction. More

Professional service with a smile. I phoned into the Service dept. to request a 5,000 mile service on my new 2018 F450 truck. Service writer, Billy Hummel answered the phone and spoke w I phoned into the Service dept. to request a 5,000 mile service on my new 2018 F450 truck. Service writer, Billy Hummel answered the phone and spoke with me reqarding my request. I found Mr. Hummel to be a professional representative of the Cookeville Ford dealership. Billy is articulate and pays attention to detail. While the first service was performed, he kept me apprised of the length of time to complete the job as it was a very busy day prior to the holiday. This was not the first time I have dealt with Billy as my service writer. He is consistently on his game and is very professional in dealing with customers. He is one of the reasons I remain a loyal customer of Cookeville Ford. More

Xavier was very helpful and respectful. Xavier was very knowledgeable in the repairs needing to be done and answered every question I had. He was also very polite and made sure I was taken c Xavier was very knowledgeable in the repairs needing to be done and answered every question I had. He was also very polite and made sure I was taken care of. More

Service The service department and team are great. I was in and out within an hour so I didn't have to take any extra time off from work. The service department and team are great. I was in and out within an hour so I didn't have to take any extra time off from work. More

The service division is always courteous and helpful to me. The employees have always been courteous and due to the fact I am there often due to my traveling job, am recognized by several. It is nice also that The employees have always been courteous and due to the fact I am there often due to my traveling job, am recognized by several. It is nice also that we earn a free oil change every once in awhile. I do feel that I am well cared for and my car which I purchased from this dealership in 2007 is still running well. More

Prompt friendly service Very happy with the whole experience. I was greeted promptly. My issue was repaired quickly and my truck came back out washed. Plus he gave me a quot Very happy with the whole experience. I was greeted promptly. My issue was repaired quickly and my truck came back out washed. Plus he gave me a quote on new tires while I checked out. More

Service Excellent in every way! Highly recommend.I waited while the service was being done on my car. the waiting area was very nice and comfortable. Excellent in every way! Highly recommend.I waited while the service was being done on my car. the waiting area was very nice and comfortable. More

Routine service. I drove up to the service bay and was checked In promptly and courteously. Service was done quickly at a reasonable price. Received a complementary e I drove up to the service bay and was checked In promptly and courteously. Service was done quickly at a reasonable price. Received a complementary exterior car wash. More