Ford of Cookeville - Service Center

Painless visit Came in for an oil change, service was super busy but was in and out within an hour. Couldn’t ask for better service. Great job. Came in for an oil change, service was super busy but was in and out within an hour. Couldn’t ask for better service. Great job. More

Service I arrived in the service department and was met immediately at my car and greeted by the service tech. Work order quickly completed. Had quick servi I arrived in the service department and was met immediately at my car and greeted by the service tech. Work order quickly completed. Had quick service and my car was returned and quickly finished and paid. More

World Class Service!!! I came in without an appointment for an oil change and was met by Billy Hummel in the service bay. He was very efficient, professional, personable, I came in without an appointment for an oil change and was met by Billy Hummel in the service bay. He was very efficient, professional, personable, respectful and genuine. He pulled up my trucks service record and recommended the 105K mile service and I also added a tire rotation. It was lunch time and he talked to the service tech and he delayed his lunch and got all the work done in 45 minutes including a truck wash. Outstanding job!!! Thank you Billy!!! More

thanks Thank you Xavier. I appreciate your help. I will have to come back and have the tires rebalanced because they are not balances properly. Sorry. Thank you Xavier. I appreciate your help. I will have to come back and have the tires rebalanced because they are not balances properly. Sorry. More

Excellent and quick service. Very easy to work with and took the time to explain what took place after the service was complete. Would recommend to family and friends. Thanks! Very easy to work with and took the time to explain what took place after the service was complete. Would recommend to family and friends. Thanks! More

Fast Service Billy took his time to explain our truck maintenance that was needed. He explain our Service Repair Summary and made recommendations for next service Billy took his time to explain our truck maintenance that was needed. He explain our Service Repair Summary and made recommendations for next service schedule. More

Everything done right Friendly, helpful, thorough and quick. Arrived a few minutes early, greeted on the tarmac, outlined procedure, directed to waiting area and a one hour Friendly, helpful, thorough and quick. Arrived a few minutes early, greeted on the tarmac, outlined procedure, directed to waiting area and a one hour process actually took 45 minutes and I was on my way. Refreshing. More

Cylinder Heads Warranty Replacement. Casey Loftis handled the warranty replacement. Casey is my Service Adviser. He did a great job keeping me informed as to parts delays from Ford and wh Casey Loftis handled the warranty replacement. Casey is my Service Adviser. He did a great job keeping me informed as to parts delays from Ford and when they arrived. Thank You Casey. More

Pleasant and Professional Christina does a great job of providing service with a smile. She keeps track of the service on my vehicle and keeps me coming back for service. Christina does a great job of providing service with a smile. She keeps track of the service on my vehicle and keeps me coming back for service. More

Great Service with a smile!! Whenever I go to get my car serviced with no appointment, Christina welcomes me with a smile, and suggests service suitable for my car and mileage. No Whenever I go to get my car serviced with no appointment, Christina welcomes me with a smile, and suggests service suitable for my car and mileage. No long waits, and my car is done. Any problems come up and she comes to the waiting room and advises what we need to do to rectify them. Christina is a very positive representative of Ford Service. More