Ford of Cookeville - Service Center

Service department is amazing! This dealership continues to knock it out of the park. The service department was incredible. They had me in and out in less than one hour, and I didn This dealership continues to knock it out of the park. The service department was incredible. They had me in and out in less than one hour, and I didn’t even have an appointment! The team they’re communicated with me every single step of the way as they fixed the issue for me. More

Always top notch service here. Had my car serviced at Ford Lincoln of Cookeville. I always receive excellent service here, service associates are always super friendly, & knowledgea Had my car serviced at Ford Lincoln of Cookeville. I always receive excellent service here, service associates are always super friendly, & knowledgeable, & the service is high quality, affordable, & performed in a timely manner. More

You guys are the BEST Christina Root is absolutely AWESOME. The whole process went very smooth. She was thorough and clear while explaining everything to me. I appreciated Christina Root is absolutely AWESOME. The whole process went very smooth. She was thorough and clear while explaining everything to me. I appreciated being kept informed through text message. I purchased my Ford through your dealership in 2016 and I have not taken my car anywhere else for service, because all of the advisors here are so awesome and personable. Thanks guys!!! More

Courteous & helpful. Greg was informative and helpful. Listen to my concerns, responded accordingly. Arranged a loaner on my behalf, do to mileage scheduled maintenance, t Greg was informative and helpful. Listen to my concerns, responded accordingly. Arranged a loaner on my behalf, do to mileage scheduled maintenance, that I was not aware of. More

Easy drop off oil service Just had vehicle in for oil service . Xavier was very pleasant. Usually get the car handles within an hour and a half on weekdays.. car wash is nice t Just had vehicle in for oil service . Xavier was very pleasant. Usually get the car handles within an hour and a half on weekdays.. car wash is nice too. More

Great service and great people! Whenever I need service or repairs I’m treated fairly and professionally . I love my truck and I take exceptional care of it. The folks at Cookeville Whenever I need service or repairs I’m treated fairly and professionally . I love my truck and I take exceptional care of it. The folks at Cookeville Ford help me to maintain my investment. More

Repair of problem identified in re-call letter I scheduled an appointment after receiving a re-call letter to have a problem with the rear suspension repaired. The customer/service representative, I scheduled an appointment after receiving a re-call letter to have a problem with the rear suspension repaired. The customer/service representative, Xavier Norman, did an excellent job. He was very friendly and courteous and took my vehicle right in. The repair took less time than expected and we were back on the road within a very reasonable period of time. The overall experience was excellent and the representative we worked with did an excellent job from the time I arrived until the time he checked me out of the service bay. Thank you. More

Very happy with dealership Had very good experience, they took care of all the things I wanted done plus free wash . This my 2 time at this dealership both times Christina took Had very good experience, they took care of all the things I wanted done plus free wash . This my 2 time at this dealership both times Christina took care of my truck More