Ford of Cookeville - Service Center

Fast, friendly service! I just dropped in on a Friday afternoon to get an oil change - they worked me right in and got the job done! They also took the time to do my mileage I just dropped in on a Friday afternoon to get an oil change - they worked me right in and got the job done! They also took the time to do my mileage scheduled maintenance at the same time. I was ready to go in just an hour. Enjoyed sitting in the lounge watching HGTV!! Friendly employees and great service. Thanks! More

Gray Copley was excellent. customer service is excellent. I soon I got there I got attended. He answered mine questions. He was so polite and friendly. He offered more services customer service is excellent. I soon I got there I got attended. He answered mine questions. He was so polite and friendly. He offered more services for my suv. More

Excellent service Excellent and friendly service. Casey helped me right away when I arrived and gave me an approximate wait time for my oil change and complimentary was Excellent and friendly service. Casey helped me right away when I arrived and gave me an approximate wait time for my oil change and complimentary wash but the service was completed in just over half the estimate. Casey updated me through the entire process and explained the completed service. This crew how’s above and beyond! More

Excellent service department. I think that my biggest compliment is the timely fashion everything was done. Xavier really took care of me today. He made sure to let me know my engi I think that my biggest compliment is the timely fashion everything was done. Xavier really took care of me today. He made sure to let me know my engine air filter needed replacing and also made me aware of some 80,000 mile maintenance that needs to be done soon. Overall 5 stars. More

Quick, thorough I came in for an oil change and tire rotation. I like that I don’t have to make an appointment to have this done. I left with a clean car, and” a clea I came in for an oil change and tire rotation. I like that I don’t have to make an appointment to have this done. I left with a clean car, and” a clean bill of health”- giving me confidence that things are ok. More

Great They diagnosed my car within two hours and were friendly. I wish the cost wasn't as high as it is, but other than that, it was great. They diagnosed my car within two hours and were friendly. I wish the cost wasn't as high as it is, but other than that, it was great. More

Service Center Outstanding customer service from Christina Root! Very knowledgeable, professional, and personable. Made the customer feel at ease, important, and not Outstanding customer service from Christina Root! Very knowledgeable, professional, and personable. Made the customer feel at ease, important, and not intimidated. A true asset to your service department. More

Greg was attentive, listened, directed the repair, and concluded the work order to my complete satisfaction. This is my typical experience at Ford of Cookeville. concluded the work order to my complete satisfaction. This is my typical experience at Ford of Cookeville. More

oil change Came in for an oil change with questions about a seal leak. Christina was on top of it right away! Work was done in a fair amount of time with a car w Came in for an oil change with questions about a seal leak. Christina was on top of it right away! Work was done in a fair amount of time with a car wash to boot!! Christina is always very friendly, smiling but very professional!! great job! More

quick and patient I asked for a heads up on major expenses in the future and I was given them. Also needed help re-syncng my phone to the car and getting the right gas I asked for a heads up on major expenses in the future and I was given them. Also needed help re-syncng my phone to the car and getting the right gas mileage display. No problem. I didn't need to wait long for this service. Service rendered respectful service to an old lady with a lot of questions. I'm always happy with this place except when I get charges that I didn't expect. That's happened only once in the past. More