Ford of Cookeville

Service to Sales Billy in service is my "go to" guy for good listening to me and for my good understanding of what can be accomplished. In sales I have to admit that Billy in service is my "go to" guy for good listening to me and for my good understanding of what can be accomplished. In sales I have to admit that my wife and I have never been treated better, kinder or with more understanding and respect than by Ethan. We are Ford people but, I would probably hunt for Ethan no matter the make he might be selling. More

Recall replacement and front end alignment. Very courteous. friendly and helpful. Seem to know what they are doing.. Did not have to wait long. Very comfortable waiting room with facilities. Very courteous. friendly and helpful. Seem to know what they are doing.. Did not have to wait long. Very comfortable waiting room with facilities. Salespersons not pushy. More

15,000 mile service I came in for a oil change. It was time for the 15,000 mile service. It would take about one hour. I said fine would you take me to Carker Barrel to w I came in for a oil change. It was time for the 15,000 mile service. It would take about one hour. I said fine would you take me to Carker Barrel to waite and pick me up when my car is ready.. Christina said that will be fine and they did. Ford Service is Great! Thank you More

Service Went for oil change, ended up with $200 service charge. Service tech advised I needed to do the 15,000 deal. I drive pass E TN Ford in Crossville to g Went for oil change, ended up with $200 service charge. Service tech advised I needed to do the 15,000 deal. I drive pass E TN Ford in Crossville to get to Ford Lincoln Of Cookeville. More

Friendly and helpful I was looking for a new towing vehicle for a light trailer. My search took me into the Super Duty lineup, but also crossed into the 2018 Expedition, I was looking for a new towing vehicle for a light trailer. My search took me into the Super Duty lineup, but also crossed into the 2018 Expedition, because we have a large family and everyone wouldn't fit in a Crew cab. Ford Lincoln of Cookeville helped me review every option and detail of the vehicles until I knew exactly what I wanted. Michael Williams was always helpful and receptive to my thoughts and concerns. Overall, my experience was very good and we love our new Expedition. More

Excelent service I would recomend Ford Lincoln to everyone i know. Christina Root was profesional and explained every detail what was completed on my Truck. She also I would recomend Ford Lincoln to everyone i know. Christina Root was profesional and explained every detail what was completed on my Truck. She also told me i had a recall and explained in detph of the recall. I am very pleased with the service that Christina and ford lincoln. More

Service was excellent. Customer service personel where extremely friendly and informative. Customer waiting area was extremely clean and comfortable. I would was excellent. Customer service personel where extremely friendly and informative. Customer waiting area was extremely clean and comfortable. I would recommend Cookeville ford to all my friends More

Oil change Christina always takes care of me when i come in. She goes out of her way to make sure i am taken care she is awesome Christina always takes care of me when i come in. She goes out of her way to make sure i am taken care she is awesome More

2016 Explorer maintenance. Christina Root was friendly, courteous and helpful to the max. Facility was spotless and very comfortable while waiting. I enjoyed the choice of coff Christina Root was friendly, courteous and helpful to the max. Facility was spotless and very comfortable while waiting. I enjoyed the choice of coffee and beverages. More

Maintenance on my Lincoln MKC Christina Root makes coming in for routine maintenance a pleasure. She’s professional, very friendly and personable. The waiting area (including the Christina Root makes coming in for routine maintenance a pleasure. She’s professional, very friendly and personable. The waiting area (including the restroom) is clean and comfortable. I appreciated the beverages that are available. I also like the convenience of checking out and paying Christina right there at my car. ‘ More