Ford of Cookeville

Quick service I brought my wife’s Edge in for an oil change and tire rotation. I enjoyed a cup of coffee and watched TV while the work was done. I didn’t keep up wi I brought my wife’s Edge in for an oil change and tire rotation. I enjoyed a cup of coffee and watched TV while the work was done. I didn’t keep up with the time but it was quicker than I expected! More

COURTEOUS, FRIENDLY, EFFICIENT CAME IN FOR OIL CHANGE, GREETED AT ENTRANCE, ASKED FOR WHAT SERVICE, GENTLEMAN SAID IT WOULD BE ABOUT AN HOUR, ACTUAL TIME WAS SLIGHTLY OVER AN HOUR, CAME IN FOR OIL CHANGE, GREETED AT ENTRANCE, ASKED FOR WHAT SERVICE, GENTLEMAN SAID IT WOULD BE ABOUT AN HOUR, ACTUAL TIME WAS SLIGHTLY OVER AN HOUR, HAD BREAKFAST AT CRACKER BARREL! More

TOTAL CARE I took in my new truck for a service and also it had a recall from the factory. I was approached by a gentleman by the name Billy Hummel who didn’t he I took in my new truck for a service and also it had a recall from the factory. I was approached by a gentleman by the name Billy Hummel who didn’t hesitate to get me in for this work. Between the oil change and the recall, Mr. Hummel returned to tell me how much was done and a expected finish time. Once finished, Mr. Hummel explained the work done and was very nice and professional. This was my 2nd oil change in two days from Cookeville Ford. Just yesterday, I brought my dodge truck in for service and although, it was not a ford, I received better service than another dealership just down the road whom I won’t be ever returning to with my dodge, Very satisfied with the service I got both days from Cookeville Ford. Professional people whom are informative to the customer. Thank You. Harold D. Morphew... cookeville. More

Wonderful as always I really love this Ford dealership. I have never had a problem there with anything. I really enjoyed the service department. Billy Hummel was very kin I really love this Ford dealership. I have never had a problem there with anything. I really enjoyed the service department. Billy Hummel was very kind and helpful with my questions. I would not consider going anywhere else. More

Great experience Loved it. They did a great thorough job and in a timely manner. They were very respectful and I will continue to go back to visit Loved it. They did a great thorough job and in a timely manner. They were very respectful and I will continue to go back to visit More

Excellant In and Out Service In the service department at Cookeville Ford for a Factory Recall on my F350-(hey they all have them at some point). Got a recall notice and called fo In the service department at Cookeville Ford for a Factory Recall on my F350-(hey they all have them at some point). Got a recall notice and called for an appointment - (Bam) - an appointment made at a good time for me and a follow-up phone message to remind me of the appointment(nice touch). Greeted at the front entrance and pulled the truck in for me while I had a Hot cup of Coffee. In and OUT in less than 45 minutes. Very professionally handled and AGAIN all the better reason to shop locally for your ride. The sales team took great care of me in my purchase and WoW I'm very pleased with the service team for back up. Good Job Cookeville Ford... More

Friendly service! I was treated like a person, not a number. I received fast courteous service and was surprised that my car was given a complementary wash! I was treated like a person, not a number. I received fast courteous service and was surprised that my car was given a complementary wash! More

Great Service every time. Every time I have needed them they have been there for me. Service Advisors Christina Root and Casey Loftis have always been very courteous and knowle Every time I have needed them they have been there for me. Service Advisors Christina Root and Casey Loftis have always been very courteous and knowledgeable to my vehicles service needs. Whether it has been regular scheduled service, or last minute going out of town maintenance concerns they have always found a way to work me in. And to Service Tech Brandon Dyer thank you for trusted maintenance and servicing that keeps me going down the highway. Again thank you. More

Incredible experience and customer service! My experiences with the dealership, in particular Matt Thomsen, to assist me with the purchase of a used vehicle for my son, was the best I have encou My experiences with the dealership, in particular Matt Thomsen, to assist me with the purchase of a used vehicle for my son, was the best I have encountered in my life. Matt's positive efforts and reasoning to provide me with the process to obtain a vehicle out-of-state was extremely professional, and worth the wait. I will be back to this dealership for my next vehicle, due to the relationship that has evolved with Matt! , More