Ford of Cookeville

Excellent My salesman was excellent to work with. Made the process quick and easy. Absolutely love my new escape. I would highly recommend anybody to buy a car My salesman was excellent to work with. Made the process quick and easy. Absolutely love my new escape. I would highly recommend anybody to buy a car here More

Oil change in less than an hour, cool Service was provided with no problems in less than an hour. If I had a problem I could write a lot more ,and had seen my salesman (Ron J) but my truck Service was provided with no problems in less than an hour. If I had a problem I could write a lot more ,and had seen my salesman (Ron J) but my truck was already done. More

Hassle free! This is my third purchase from FLOC. As always it was a hassle free experience. Rachael was very knowledgeable on the Lariat and the finance team was This is my third purchase from FLOC. As always it was a hassle free experience. Rachael was very knowledgeable on the Lariat and the finance team was easy to work with on the terms. If I find myself in need of a new car again I’ll definitely be back! Frank B. More

scheduled maintenence A little more costly than anticipated but the staff's friendliness and customer service is mainly what makes me keep coming back Best I've encountere A little more costly than anticipated but the staff's friendliness and customer service is mainly what makes me keep coming back Best I've encountered More

Recall work This is a great place to buy and service your Ford. Had some recall work on my F150 and Casey Loftis handled everything for me in a short time. Was ex This is a great place to buy and service your Ford. Had some recall work on my F150 and Casey Loftis handled everything for me in a short time. Was expecting to wait for several hours but Casey got my truck in and serviced in about 45 minutes. Thank you for standing behind your products and going the extra mile for your customers. More

Recall work - Christina Root is Exemplary I have to say first and foremost, I will never deal with any other Ford Dealership other than Ford Lincoln of Cookeville. I spoke with Christina Root I have to say first and foremost, I will never deal with any other Ford Dealership other than Ford Lincoln of Cookeville. I spoke with Christina Root and not only did she help me with my situation, but she showed compassion and a caring attitude towards my well being with the issue my vehicle had (steering wheel loose). When I arrived she was most courteous and was super friendly and helpful. This woman needs to be commended! If you ever had service issues she and her teammates will get you taken care of. I cannot begin to describe how thankful and amazed I was with the service I received. I had always had bad experiences with dealership service departments, but this one was out of this world. Thank you Ford Lincoln of Cookeville, and thank you CHRISTINA ROOT! More

Service warranty work Went in to have a speaker/volume issue looked at. They completed a review, found the issue and ordered parts. I returned the next day as scheduled and Went in to have a speaker/volume issue looked at. They completed a review, found the issue and ordered parts. I returned the next day as scheduled and the issue was resolved. More

Excellent customer service, friendly and respectful salesmen The salesman was super (Chad Shelton), could answer questions, suggest options and speed the process of car buying along. The loan writer was equally The salesman was super (Chad Shelton), could answer questions, suggest options and speed the process of car buying along. The loan writer was equally well-informed, offered fast results and was very respectful. The car has exceeded my expectations on handling, mileage and comfort. All around this was a wonderful, easy car buying experience. More

great curtious service. effecient. gave business card to set up appt for the next time. nice clean facility. Complimentary coffee & bottled water. curtious service. effecient. gave business card to set up appt for the next time. nice clean facility. Complimentary coffee & bottled water. signed up for email for next service due date. More

Great Imporvements Had been a couple of years since I had visited Cookeville Ford for service. Noticed several positive changes. Liked it when the service writer check Had been a couple of years since I had visited Cookeville Ford for service. Noticed several positive changes. Liked it when the service writer checked the exterior of my vehicle for scratches/dents before sending it to repair tech. Only problem that I had was that the TV was on FOX News and waiting area was filled with grumpy-looking faces. Coffee area was fantastic (clean and neat). I took advantage of the courtesy shuttle and didn't wait for my vehicle recall to be fixed. More