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Ford of Cookeville
Cookeville, TN
1,227 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,227 reviews
February 24, 2019
GOOD EXPERIENCE. Very personable and expeditious. You have done all my service work. I have been pleased and have expressed this to my friends and associates Thank y Very personable and expeditious. You have done all my service work. I have been pleased and have expressed this to my friends and associates Thank you. More
by don1119
Employees Worked With
Christina Root
February 23, 2019
Friendly staff Xavier Norman and everyone I came In contact with were very friendly and always are. Friendly staff they always take great care of my car. Thanks FLOC Xavier Norman and everyone I came In contact with were very friendly and always are. Friendly staff they always take great care of my car. Thanks FLOC! More
by Fordgirl
Employees Worked With
Xavier Norman
February 22, 2019
Great service as always! Billy and the team are always brilliant! Great service. Very clear explanation and always detailed on discovering the issues and working to get the Billy and the team are always brilliant! Great service. Very clear explanation and always detailed on discovering the issues and working to get the result of things fixed etc. As always will bring in my car for the most part, because of the thoroughness and courtesy of the staff. had a great chat with Casey and with Christina and they feel like friends! Cant be bad right?! More
by Tunatater
Employees Worked With
Lynn Jared, Bill, Christina, Casey.
February 20, 2019
Bought 2018 Raptor Was looking for a raptor for about a week, contacted Ford Lincoln of Cookeville. They got me in touch with Devon and he gave me his hie personal cell Was looking for a raptor for about a week, contacted Ford Lincoln of Cookeville. They got me in touch with Devon and he gave me his hie personal cell # and made the buying process extremely smooth. More
by lroyhyden
Employees Worked With
February 20, 2019
Top Notch Dealership We have been part of the Ford Lincoln of Cookeville family since 2015 when we purchased an Explorer. They have always been very courteous and efficien We have been part of the Ford Lincoln of Cookeville family since 2015 when we purchased an Explorer. They have always been very courteous and efficient in the service department. Appointments are easily made and kept on time. More
by The Wrights
Employees Worked With
Xavier Norman
February 19, 2019
Service Christina was very helpful in scheduling service for my vehicle. The work was completed in the timeframe she indicated, actually a little sooner. Ex Christina was very helpful in scheduling service for my vehicle. The work was completed in the timeframe she indicated, actually a little sooner. Excellent customer service - very professional and courteous. More
by Shelby
Employees Worked With
Christina Root
February 19, 2019
Great Group of people. Ford's service dept is always top notch and very thorough. They are always friendly and informative. .They never disappoint. And even though you can't Ford's service dept is always top notch and very thorough. They are always friendly and informative. .They never disappoint. And even though you can't make an appt., timing is always reasonable. More
by Stephanie
Employees Worked With
Billy
February 18, 2019
Service I would especially like to thank Billy Hummel for his outstanding help and communication skills. Very professional, helpful and a good listener while I would especially like to thank Billy Hummel for his outstanding help and communication skills. Very professional, helpful and a good listener while accommodating our concerns. Always follows up each time we take our car for service. More
by Ayca
Employees Worked With
Billy Hummel
February 12, 2019
Truck Service The service representative that I dealt with was very courteous, friendly, and answered all my questions. Service was done in 30 minutes, which was g The service representative that I dealt with was very courteous, friendly, and answered all my questions. Service was done in 30 minutes, which was great. More
by Clyde
Employees Worked With
Do not know name
February 09, 2019
Mileage checkup Quick, efficient. I asked how long it would take, and he was spot on. Polite manners and welcoming and beautiful smile. he never rushed me, and explai Quick, efficient. I asked how long it would take, and he was spot on. Polite manners and welcoming and beautiful smile. he never rushed me, and explained the different services available to me. More
by Medfieldlady
Employees Worked With
Xavier
