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Ford of Cookeville

Cookeville, TN

5.0
1,228 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,228 reviews

March 12, 2019

Amazing experience Noreen Ribbs and Chad Shelton were absolutely amazing. My lease was coming to an end and they helped me look over all of my options to figure out what More

by Court16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noreen Ribbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Shelton
Mar 12, 2019 -

Ford of Cookeville responded

Thank you for leaving the review! We are happy to hear that Noreen and Chad exhausted all options to get you the best deal. Please let us know if we can do anything else to assist you. Come back and see us anytime!

March 12, 2019

Tolerant In the car business customers can be a real pain. I put nick through the wringer every step of the way. When he didn't have an answer he got one. I ha More

by Justan
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Mar 12, 2019 -

Ford of Cookeville responded

Justan, thank you for sharing your experience with us. Nick is an all star on our sales staff and we are glad to hear he's taken great care of you during your recent purchases. We really appreciate you choosing to come see us at FLOC.

March 12, 2019

Above and beyond Nick Johnson made our experience at Cookeville’s Ford dealership an excellent one. He was very helpful and understanding when it came to listening to More

by ajpride2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Mar 12, 2019 -

Ford of Cookeville responded

Thank you for taking the time to share your experience at FLOC. We are glad to hear Nick took excellent care of you during your visit. We appreciate you choosing to come see us for your vehicle purchase. Please let us know if there is anything else we can do for you in the near future.

March 12, 2019

Nick Johnson Nick was awesome really nice and not pushe like most car salesmen ,really took his time with me and talked to me with respect .i didn’t buy this time More

by Noles4 life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Mar 13, 2019 -

Ford of Cookeville responded

Thanks for your review! We appreciate you sharing your experience at our dealership. Glad to hear Nick took excellent care of you in your purchase.

March 12, 2019

Excellent customer service and Quality vehicles Racheal took the ti.e to listen to my needs and went above and beyond to ensure that I got the best car for me and my family in the price range that w More

by kdunfee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 12, 2019 -

Ford of Cookeville responded

Thank you for your review! Racheal does a great job ensuring her customers are always taken care of through the entire car buying process. We are thrilled to hear she took excellent care of you during your visit. Please feel free to give us a call anytime if there is anything else we can do to be of assistance.

March 12, 2019

Amazing salesman I went to the dealership one day just to look and ended up trading in my 07 jeep for a 2016 f150. Nick stuck to my needs as much as he could instead o More

by Jackief150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Mar 12, 2019 -

Ford of Cookeville responded

Thank you for the review Jackie! Glad to hear Nick took the time to find you a vehicle that fit the needs you were looking for. Please let us know if there is anything our team at FLOC can do for you!

March 12, 2019

We had an Amazing salesman and Service ! This was our first purchase in years and everything was awesome Chad Shelton was great! Everything was took care of when we arrived, we signed and pic More

by GRJones2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Shelton
Mar 13, 2019 -

Ford of Cookeville responded

Thanks for the review. We are glad to hear Chad took excellent care of you during your visit. We appreciate you coming to see us at FLOC. Please let us know if there is anything else we can do for you. Welcome to the #FLOCFamily

March 12, 2019

Exceptional experience, salesman Kevin Parrish was awesome Kevin was very helpful, Billy Hummel was working on my current Edge and introduced me to Kevin for a new purchase. Kevin found the car I wanted and th More

by JB Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Hummel - he is the reason I deal with this dealership!, Kevin Parrish
Mar 13, 2019 -

Ford of Cookeville responded

Thanks for the review JB! Billy is an excellent employee for us out in our service bays. Glad to hear Kevin got you all taken care of on the new Edge. Please let us know if there is anything else our team can do for you.

March 12, 2019

The best! Kevin Parrish helped us find the perfect truck for us and I have to say this was the best experience we’ve had purchasing a vehicle ever. Friendly, ve More

by CindaTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Boyce, Kevin Parrish
Mar 13, 2019 -

Ford of Cookeville responded

Thanks for the review! Glad to hear Kevin got you all taken care of on the purchase of your new truck. Please let us know if there is anything else our team can do for you.

March 12, 2019

Family Vehicle Purchase Ford Lincoln beyond exceeded my expectations for our car buying experience. Friendly staff and a family oriented business made our time at the dealers More

by karseyconohan-1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noreen Ribbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Farley, Racheal Tazelaar, Chad Shelton, Mike Cox
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for your review Karsey! We are pleased to hear your experience at FLOC was a great one. Please reach out to us anytime if there is anything else we can do for you.

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