Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Cookeville
Cookeville, TN
1,143 Reviews
Ford of Cookeville is located at 1600 Interstate Drive in Cookeville, TN. We service the Nashville, Knoxville, Murfreesboro and Lebanon areas, and we are dedicated to exceeding your customer service expectations.
Our large inventory and wide selection of new and used models, along with competitive pricing and lifetime warranty allow us to make you a great deal on the Ford of your choice. Our friendly, professional sales staff is here to answer your questions and listen to your needs, and our goal is to assist you in making a confident decision.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,143 reviews
February 20, 2019
Bought 2018 Raptor Was looking for a raptor for about a week, contacted Ford Lincoln of Cookeville. They got me in touch with Devon and he gave me his hie personal cell Was looking for a raptor for about a week, contacted Ford Lincoln of Cookeville. They got me in touch with Devon and he gave me his hie personal cell # and made the buying process extremely smooth. More
by lroyhyden
Employees Worked With
February 19, 2019
Service Christina was very helpful in scheduling service for my vehicle. The work was completed in the timeframe she indicated, actually a little sooner. Ex Christina was very helpful in scheduling service for my vehicle. The work was completed in the timeframe she indicated, actually a little sooner. Excellent customer service - very professional and courteous. More
by Shelby
Employees Worked With
Christina Root
February 19, 2019
Great Group of people. Ford's service dept is always top notch and very thorough. They are always friendly and informative. .They never disappoint. And even though you can't Ford's service dept is always top notch and very thorough. They are always friendly and informative. .They never disappoint. And even though you can't make an appt., timing is always reasonable. More
by Stephanie
Employees Worked With
Billy
February 18, 2019
Service I would especially like to thank Billy Hummel for his outstanding help and communication skills. Very professional, helpful and a good listener while I would especially like to thank Billy Hummel for his outstanding help and communication skills. Very professional, helpful and a good listener while accommodating our concerns. Always follows up each time we take our car for service. More
by Ayca
Employees Worked With
Billy Hummel
February 12, 2019
Truck Service The service representative that I dealt with was very courteous, friendly, and answered all my questions. Service was done in 30 minutes, which was g The service representative that I dealt with was very courteous, friendly, and answered all my questions. Service was done in 30 minutes, which was great. More
by Clyde
Employees Worked With
Do not know name
February 09, 2019
Mileage checkup Quick, efficient. I asked how long it would take, and he was spot on. Polite manners and welcoming and beautiful smile. he never rushed me, and explai Quick, efficient. I asked how long it would take, and he was spot on. Polite manners and welcoming and beautiful smile. he never rushed me, and explained the different services available to me. More
by Medfieldlady
Employees Worked With
Xavier
February 07, 2019
Great experience My Service Rep. was very friendly, gave his attention to every detail, and kept me informed as to the status of my F-150's service. FYI, I have n My Service Rep. was very friendly, gave his attention to every detail, and kept me informed as to the status of my F-150's service. FYI, I have not compared rates for service, tire rotation, and battery replacement, so I did not give a star rating for "Price", below. I am confident that the price is comparable to the cost for the same work and parts as other automobile dealerships. More
by Ed
Employees Worked With
Casey Loftis - It was my first time to work with Casey, and I was very pleased!
February 07, 2019
Service for car Everyone is always professional, courteous and very helpful. I have never had to wait very long for my service. I would highly recommend this servic Everyone is always professional, courteous and very helpful. I have never had to wait very long for my service. I would highly recommend this service department. Billy is great. More
by Jackgene
Employees Worked With
Billy Hummel
February 06, 2019
COURTEOUS, FRIENDLY, EFFICIENT CAME IN FOR OIL CHANGE, GREETED AT ENTRANCE, ASKED FOR WHAT SERVICE, GENTLEMAN SAID IT WOULD BE ABOUT AN HOUR, ACTUAL TIME WAS SLIGHTLY OVER AN HOUR, CAME IN FOR OIL CHANGE, GREETED AT ENTRANCE, ASKED FOR WHAT SERVICE, GENTLEMAN SAID IT WOULD BE ABOUT AN HOUR, ACTUAL TIME WAS SLIGHTLY OVER AN HOUR, HAD BREAKFAST AT CRACKER BARREL! More
by FORD
Employees Worked With
BILLY IN SERVICE
February 06, 2019
Quick service I brought my wife’s Edge in for an oil change and tire rotation. I enjoyed a cup of coffee and watched TV while the work was done. I didn’t keep up wi I brought my wife’s Edge in for an oil change and tire rotation. I enjoyed a cup of coffee and watched TV while the work was done. I didn’t keep up with the time but it was quicker than I expected! More
by Vaughn54
Employees Worked With
Xavier Norman
