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Ford of Cookeville
Cookeville, TN
1,227 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,227 reviews
March 31, 2019
Truck Topper and buying F250 4x4 off road truck Your dealership was very busy but did not mind the waite after seeing the finished product on my F250 4x4 off road and personal review off truck Your dealership was very busy but did not mind the waite after seeing the finished product on my F250 4x4 off road and personal review off truck More
by oldfart
March 31, 2019
2018 GT350 Chad is a great salesman and a even better guy. He was more than willing to go out of his way to help us in any way we needed. Chad is a great salesman and a even better guy. He was more than willing to go out of his way to help us in any way we needed. More
by Swan05
Employees Worked With
Chad Shelton
March 30, 2019
Great service, Chad is the best Chad was great found that only two built in country. Loved my expieriance with chand his customer service! The 3.5 Lincoln Mkz awd I absolutely love i Chad was great found that only two built in country. Loved my expieriance with chand his customer service! The 3.5 Lincoln Mkz awd I absolutely love it More
by Griff's Toy
Employees Worked With
Racheal Tazelaar, Chad Shelton
March 30, 2019
Great service, fast and helpful Billy always gets me in right away even when I forget to schedule ahead. You won’t find better service anywhere. Never pressured to buy thing that are Billy always gets me in right away even when I forget to schedule ahead. You won’t find better service anywhere. Never pressured to buy thing that are not necessary. Very awesome staff! More
by Hunter guy
Employees Worked With
Ryan Mollinet
March 29, 2019
Great customer service. They made the car buying process much easier than most dealerships, especially since we live 2 hours away. They did everything they could to help spee They made the car buying process much easier than most dealerships, especially since we live 2 hours away. They did everything they could to help speed up the process and do what we could before we got there to purchase. Rusty was very helpful in getting this all done for us and solving any problems we had along the way! He has been awesome about following up with us even after signing the papers to make sure we are happy with our purchase. More
by sjicu812
Employees Worked With
Tim Roche, Rusty Price
March 29, 2019
No hassle everybody was nice clean-cut and polite I would recommend thisFord dealership to any buddy Very professional plenty of coffee The dealership was ver everybody was nice clean-cut and polite I would recommend thisFord dealership to any buddy Very professional plenty of coffee The dealership was very clean More
by White thing
Employees Worked With
Other Employees :
Kevin Parrish , Alyssa Rossetti, David Martin, James Dills , Robert Griffin, Heath Coblentz , Josh Ayers
March 29, 2019
Friendly and helpful Micheal Williams was incredibly helpful in finding a car, friendly at every turn and willing to answer every question I had. Wonderful experience and Micheal Williams was incredibly helpful in finding a car, friendly at every turn and willing to answer every question I had. Wonderful experience and wonderful salesman! More
by Mbandra
Employees Worked With
Michael Williams
March 27, 2019
Ford & Lincoln of Cookeville Is the Best Choice We not only bought a new Ford Edge Titanium today there but also met great people like . Robert Griffin ( Sales Associate),.Pancho Martin ( Sales We not only bought a new Ford Edge Titanium today there but also met great people like . Robert Griffin ( Sales Associate),.Pancho Martin ( Sales Manager ) and Chad Shelton ( Sales Associate). Their great knowledge about their cars , great hospitality and their warm welcome were more than we ever expected. They proved that Sales is not just a simple transaction but a great human interaction. This dealership knows how to establish loyalty to their customer. More
by Robert&Janet ARTAC
Employees Worked With
Chad Shelton, Robert Griffin
March 26, 2019
Thorough Process and High Hospitality Upon walking to the door there was plenty of staff to choose from. Immediately we cut to the chase and our salesman Nick Johnson was ready and willing Upon walking to the door there was plenty of staff to choose from. Immediately we cut to the chase and our salesman Nick Johnson was ready and willing to provide exceptional service! He helped us determine what available inventory would best suit our need and budget to where we only had to test drive one vehicle!! With smiles and comfort from start to finish, and knowledgeable staff across the board, many referrals will be made. Thanks to everyone who helped thread the needle and close the deal. I’m very thankful. More
by W. Martin
Employees Worked With
Nick Johnson
March 26, 2019
Racheal is a excellent sales lady! Racheal was very helpful and very honest. She always replied to every ?, we had no matter what time night or day we contacted her.She went far and bey Racheal was very helpful and very honest. She always replied to every ?, we had no matter what time night or day we contacted her.She went far and beyond to help us and we would recommend her to anyone. Thank you Racheal for making our truck purchase special. You are a special person.💞💞 More
by Special lady 💕
Employees Worked With
Racheal Tazelaar
