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Ford of Cookeville
Cookeville, TN
1,226 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,226 reviews
April 19, 2019
Excellent Service! I came in and spoke to Racheal and she helped me find the perfect car for me with exactly what I was looking for in amenities. Super friendly and amaz I came in and spoke to Racheal and she helped me find the perfect car for me with exactly what I was looking for in amenities. Super friendly and amazing staff! More
by JadeUSPS
Employees Worked With
Racheal Tazelaar
April 18, 2019
Amazing help Ethan done and amazing job with getting me in my vehcial velvet quick and. Very pleasant guy to work with would highly recommend him to any one lookin Ethan done and amazing job with getting me in my vehcial velvet quick and. Very pleasant guy to work with would highly recommend him to any one looking to buy a vehicle thank you Ethan More
by ltharris1996
Employees Worked With
Ethan Deloach
April 18, 2019
Dealing with Chad I came in after being involved in an accident that totaled my 2016 Lincoln. Chad worked with me to find a replacement vehicle. I was so impressed by I came in after being involved in an accident that totaled my 2016 Lincoln. Chad worked with me to find a replacement vehicle. I was so impressed by the entire staff! I had been in the rain and was dripping wet when I arrived, Chad and staff treated me like an important customer! I so appreciate their kindness More
by Suz
Employees Worked With
Chad Shelton
April 18, 2019
Awesome Dealership Rachel is a ROCK STAR! She got us the car we wanted at the price we needed. We will only buy our cars at Ford Lincoln of Cookeville! Rachel is a ROCK STAR! She got us the car we wanted at the price we needed. We will only buy our cars at Ford Lincoln of Cookeville! More
by Marine2019
Employees Worked With
Tim Roche, Racheal Tazelaar
April 15, 2019
Excellent experince and dealership Highly Recommended Wonderful people to deal with, they go above and beyond to make your purchase as smoothly as possible. Will recommend Cookeville Ford to anyone wantin Wonderful people to deal with, they go above and beyond to make your purchase as smoothly as possible. Will recommend Cookeville Ford to anyone wanting to purchase there next vehicle. Our salesman Andrew Sansabrino was very professional and up to date on all the features of our purchase. Thanks to Cookeville Ford and there employees for everything. More
by bobbychristyhill
Employees Worked With
Andrew Sansabrino
April 12, 2019
I've never had a bad experience with the service dept. Service writers are always professional and courteous. They either know the answer to your questions or they will go find someone who does. You may pa Service writers are always professional and courteous. They either know the answer to your questions or they will go find someone who does. You may pay a little more but, it's worth it. More
by Rondo
Employees Worked With
Xavier and Christine
April 09, 2019
Friendly, smart, and co-operative These guys helped me make the hardest decision I've ever made when buying a vehicle. They were extremely patient and easy to work with. These guys helped me make the hardest decision I've ever made when buying a vehicle. They were extremely patient and easy to work with. More
by MLong138
Employees Worked With
Tim Roche, Mike Cox
April 09, 2019
In for a drive up oil change The service writers are always very friendly. I had a no appointment, drive up oil change. There were a couple vehicles ahead of me but the wait was n The service writers are always very friendly. I had a no appointment, drive up oil change. There were a couple vehicles ahead of me but the wait was not too long. While I waited I asked service writer Crystal to go over new tire prices with me and she was happy to spend all the time I needed.showing and comparing my tire choices. She then gave me a printout of a few of my choices to take with me and a 30 day price quote. Along with my oil change, they performed a multi-point inspection and even washed my truck at no extra charge when it was finished. More
by Jimc
Employees Worked With
Casey Loftis
April 09, 2019
Excellent Service Thank you for providing excellent and professional service to your customers. Even though you were very busy you always take care of your customers. B Thank you for providing excellent and professional service to your customers. Even though you were very busy you always take care of your customers. Billy Hummel is a great Service Representative. More
by david
Employees Worked With
Billy Hummel
April 06, 2019
Great customer service Billy was so thoughtful and made sure that I understood everything that my truck needed and everything that was going to be done to it. Billy was so thoughtful and made sure that I understood everything that my truck needed and everything that was going to be done to it. More
by Happy
Employees Worked With
Billy in service dept
