Ford of Cookeville

Very friendly and professional. Racheal has been phenomenal in both before and after the sale of the vehicle. She is very friendly and welcoming and shows that she cares for her cus Racheal has been phenomenal in both before and after the sale of the vehicle. She is very friendly and welcoming and shows that she cares for her customers. She has shown to be deeply invovled in the assurance of satisfaction of the purchase. Ethan likewise was very helpful in getting me in the right vehicle and insiring customer satisfaction! More

Honest and friendly. I inquired about a vehicle online and in less than 2 minutes I was contacted by Michael. He was friendly and informative. We discussed a couple of opt I inquired about a vehicle online and in less than 2 minutes I was contacted by Michael. He was friendly and informative. We discussed a couple of options that interested me. I went to the dealership the same day and was greeted immediately by employees and assisted right away. Rusty took care of me. He was friendly and honest. His demeanor was greatly appreciated. After my decision was made, Lane helped me with financing. Lane was super friendly and comical. He made the process painless and even enjoyable. When I returned to the dealership for service and tags, Michael helped me set up the technology in the car and explained how everything worked, which was much appreciated because I don't have the time or patience figuring those things out. Overall, a fantastic and easy experience. Highly recommended dealership. More

friendly and professional i brought my Escape in for service (oil change). Waited in their waiting area until the job was completed; quick and easy! And got my car washed! i brought my Escape in for service (oil change). Waited in their waiting area until the job was completed; quick and easy! And got my car washed! More

friendly ,professional, helpful, excellant employers Our experience there was great. Devon and Travis Winston made everything very easy for us. We were very satisfied with their work ethics, friendliness Our experience there was great. Devon and Travis Winston made everything very easy for us. We were very satisfied with their work ethics, friendliness and above all their knowledge. we felt very comfortable and welcomed .Their service was above and beyond . We are loving our new Lincoln and with them teaching us and making sure we felt comfortable enough to drive off the lot was very thoughtful.. More

Nick the salesperson Well I had NO intention of buying a vehicle when I went to Ford on this day. I was actually picking up my truck that had some work done on it. And the Well I had NO intention of buying a vehicle when I went to Ford on this day. I was actually picking up my truck that had some work done on it. And there was Nick ready to help me with anything I needed, which was not a new car. But the more we looked the more excited I became about possibly purchasing a new one. The results, well you see the picture. I LOVE my new car and couldn’t ask for more friendly service, especially from Nick. Thanks Ford and Nick!! More

Everyone was very customer service oriented and was very pleased with everyone I came in contact with. I am a sales person myself and I know how important that is. and was very pleased with everyone I came in contact with. I am a sales person myself and I know how important that is. More

Great Service ......Michael Williams.....Internet Sales I found a car past Sunday eve 6/2/19, and he responded right back!!! Unheard of … Most dealers might send a generic response in a day or 2 or not at a I found a car past Sunday eve 6/2/19, and he responded right back!!! Unheard of … Most dealers might send a generic response in a day or 2 or not at all. He continued to stay in touch and Monday we drove to his dealership 90 miles away and met with Michael.a couple hours later we drove away with the car. There was a Lincoln Navigator in showroom for $94000 our car was a fraction of that but they made you feel like you bought the Navigator! Once the paperwork was done they took a picture of my Grandson with the salesman (it was going to be his car) and set the tone with him that all dealerships operate this way,but they don't. So if you are looking for a great experience look no further than Ford Lincoln of Cookeville. More

Excellent customer service by all Everyone- from David Martin, sales rep to Anthony in Finance treated me with the utmost respect and friendliness like none other that I have received. Everyone- from David Martin, sales rep to Anthony in Finance treated me with the utmost respect and friendliness like none other that I have received. I have purchase many vehicles over the years and this experience by far was the BEST! I hope that the managers continue with this level of care. The communication was excellent and I felt free to ask as many questions with confidence that I would receive an honest, correct and efficient answer. Thanks to all for a wonderful car buying experience! More

Great service at Ford/Lincoln of Cookeville. I arrived at Ford/Lincoln of Cookeville at 7:45 AM today, for an oil change and service. The Professional staff had my F150 serviced and out in no tim I arrived at Ford/Lincoln of Cookeville at 7:45 AM today, for an oil change and service. The Professional staff had my F150 serviced and out in no time. Great service and excellent staff. More

A great place to buy a car Everyone was friendly and knowledgeable. I bought a new Fusion. They helped us get a great deal.. I highly recommend this dealership and Ronnie Jagnan Everyone was friendly and knowledgeable. I bought a new Fusion. They helped us get a great deal.. I highly recommend this dealership and Ronnie Jagnandan. More