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Ford of Cookeville

Cookeville, TN

5.0
1,226 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,226 reviews

November 02, 2019

service department is horrible, tech's are sloppy, will not take your side when it comes to getting stuff fixed threw ford , read some other reveiws there are a few that state how you have to fight with th More

by fxrman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Geoffrey Root
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Farley, Racheal Tazelaar
November 01, 2019

2019 F150 Lariat Fair,Courteous,Efficient. Mike Williams was a great help before ,during and after the sale. He.Mike, is the reason we came back to Purchase the Truc More

by MrJimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Williams
Nov 01, 2019 -

Ford of Cookeville responded

Thank you Jimmy, we appreciate you taking the time to leave us your review. We are glad Michael made sure your experience with us was a great one. We hope you are loving the new F-150. Please feel free to reach out to us if there is anything else we can do for you in the near future. Thanks again for coming to see us at FLOC.

October 30, 2019

Racheal was very good to work with. She was very helpful in finding what I was looking for at the price I needed to be at. I had a few minor issues with the car right after buying and she made sure they wer More

by Amanda
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Nov 01, 2019 -

Ford of Cookeville responded

Thank you for the review Amanda! We really appreciate you choosing to come see us at FLOC. Glad to hear Racheal took great care of you during your visit. Please let us know if there is anything else we can do for you in the near future.

October 28, 2019

I am very pleased with my experience with Racheal Tazelaar. She made me feel at home and she paid attention to what I told her I was looking for. I enjoyed my test drive and we talked like old friend More

by Connie
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Nov 01, 2019 -

Ford of Cookeville responded

Connie, thank you for taking the time to leave us your review! You were in great hands with Racheal, she truly cares about making sure all of her customers are taken care of before and after the sale. Please let us know if there is anything else we can do for you. We hope you are loving the new car. Thanks again for coming to see us again at FLOC.

October 26, 2019

Fast and friendly Always enjoy dropping my vehicle off to be serviced at Cookeville Ford. Great service, Ryan and his team are always fast and friendly. Will be back. More

by Brent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg and Billie
Oct 28, 2019 -

Ford of Cookeville responded

Thank you for the review Brent! We appreciate you taking the time to leave us your review. Glad to hear our service department made sure your visit was a great one.

October 26, 2019

Sold me a 2019 Ford Fiesta I had no clue what I wanted. Just fuel efficiency. She helped me pick the right car for me and walked me through the steps, saving me hours of time. More

by Waltboyjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Oct 28, 2019 -

Ford of Cookeville responded

Thank you for the review. We are glad to hear Racheal took great care of you during your visit. Please let us know if there is anything else we can do for you before your first service visit with us. Thanks again for choosing to come see us at FLOC!

October 24, 2019

Excellent Service The staff was very curious and helpful during the whole process from scheduling to check out. I appreciated the updates during the service process. I More

by JAdcock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Hummell, Kevin in service
Oct 24, 2019 -

Ford of Cookeville responded

Thank you for your review. Glad to hear Kevin and Billy took great care of you during your visit. Please let us know if there is anything else we can do for you before your next service visit.

October 22, 2019

Service They tell you what it will cost before they do the work . They have great people working for them . They have a good supply of parts More

by woodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Oct 24, 2019 -

Ford of Cookeville responded

Thanks for the review Woodi! We appreciate you choosing to service your vehicle with us at FLOC.

October 21, 2019

Fast, friendly service! I just dropped in on a Friday afternoon to get an oil change - they worked me right in and got the job done! They also took the time to do my mileage More

by AnnaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Oct 24, 2019 -

Ford of Cookeville responded

Anna, thank you for your review! We are glad our team took care of you in a timely manner. Feel free to come back and kick your feet up and watch HGTV anytime!

October 20, 2019

Gray Copley was excellent. customer service is excellent. I soon I got there I got attended. He answered mine questions. He was so polite and friendly. He offered more services More

by JeffandMartha02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gray Copley
Oct 24, 2019 -

Ford of Cookeville responded

Thank you for taking the time to leave us your review! It is greatly appreciated by our entire staff, please let us know if we can do anything else for you in the near future.

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