Ford of Cookeville

very helpful Still waiting on call to get my key fog programmed. I waited an hour and was told they couldn’t do it until they called and talked with me. Anthony Mo Still waiting on call to get my key fog programmed. I waited an hour and was told they couldn’t do it until they called and talked with me. Anthony Morgan and Rachael very very nice trying to help. Josh in service was understanding.. More

Lincoln Nautilus Purchase We were greeted by Nick Johnson and immediately were impressed by his willingness to remove all obstacles which might stand in the way of us purchasin We were greeted by Nick Johnson and immediately were impressed by his willingness to remove all obstacles which might stand in the way of us purchasing the vehicle that we desired. He was patient and courteous. Was willing to spend the time with us to ensure that we were a satisfied customer.. More

I always have a fantastic visit when I go to COOKEVILLE FORD. This last visit on December 14, with Christina was fabulous. She was very sweet, prompt, as well as informative. Going the extra mile for bette FORD. This last visit on December 14, with Christina was fabulous. She was very sweet, prompt, as well as informative. Going the extra mile for better serving me. I would recommend COOKEVILLE FORD with any of their automotive needs. All the staff is very nice. Thanks again COOKEVILLE FORD for your service and especially with no appointment. 👍 More

Exceptional Service! Will Ray worked very hard to sell this vehicle, and I mean that in the BEST of ways. He made us feel like our business was valued, and that he would Will Ray worked very hard to sell this vehicle, and I mean that in the BEST of ways. He made us feel like our business was valued, and that he would make every effort to work with us on pricing and out-of-state delivery. I was skeptical, having only bought cars locally from the same dealership for over 25 years. Our long time dealer wasn't interested in transferring a car in from out of state with no car for trade. As the sales manager put it, this deal had no value for them. So, after 3 weeks of back and forth phone calls with Will, we are the proud owners of a new Transit Connect Wagon. Will's reassurance and willingness to answer my questions helped seal the deal. His drivers, Larry and Eddie, who delivered the car to our home, couldn't have been nicer. As Will had promised, they were knowledgable and ready to go the extra mile to help us get started. The day after delivery, Will called to make sure we were satisfied and again reminded me he is just a phone call away if I need help...and he truly means it. Thank you to Ford of Cookeville, for everyone involved in this purchase, and particulary to Will Ray who truly wanted our business. We are delighted with the experience. More

Scheduled maintenance. I came in for scheduled maintenance on my 2014 F250. Christina put me right in line and got everything taken care of. She also handled a small warrant I came in for scheduled maintenance on my 2014 F250. Christina put me right in line and got everything taken care of. She also handled a small warranty issue while they had the truck in the bay. More

First rate service and accommodating of my needs Will Ray, my sales associate, was able to find multiple options to replace a beloved and recently totaled vehicle all within my desired price range. Will Ray, my sales associate, was able to find multiple options to replace a beloved and recently totaled vehicle all within my desired price range. More

Had my first oil change and a service recall performed on my 2019 F-150 XLT. Billy kept me updated on the progress of the service. Even the next day whennZi found a slight issue with the service recall repai my 2019 F-150 XLT. Billy kept me updated on the progress of the service. Even the next day whennZi found a slight issue with the service recall repair, he immediately got me back in and out quickly. Will use this service again! More

Excellent service Billy Hummel is very efficient and knowledgeable. Cares about his customers. Love doing business with him. Always look forward to bringing my car in t Billy Hummel is very efficient and knowledgeable. Cares about his customers. Love doing business with him. Always look forward to bringing my car in to the dealership because I know I will be taken care of. More

2018 Toyota Tundra After a lot of searching around, I found just the truck I was looking for on Ford Lincoln of Cookeville's website. Will reached out to me after I inqu After a lot of searching around, I found just the truck I was looking for on Ford Lincoln of Cookeville's website. Will reached out to me after I inquired about the truck and he was super helpful throughout the entire process. We reached a deal we were both happy with and I got to drive home in my new ride in just a few hours. I would highly recommend Ford Lincoln of Cookeville to anyone looking for a new or used vehicle! More

Excellent service From the second I stepped on the lot Will Ray, my salesman, was very understanding and patient with what i wanted in a truck, he never pressured me i From the second I stepped on the lot Will Ray, my salesman, was very understanding and patient with what i wanted in a truck, he never pressured me into buying a vehicle with options i didn't want or need. Overall I'm very satisfied with the truck by experience from start to finish. I will definitely buy from them again More